Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pakman on March 17, 2017, 10:44:44 AM

Title: Call History
Post by: pakman on March 17, 2017, 10:44:44 AM

Hello,

I'm wondering if there is a call history bug or maybe I am missing something. I have call notification setup on several phones to display all information on the screen. When someone calls it does display the person's info but when they hang up the last person who called details doesn't stick around like it used to.

thanks,

Title: Re: Call History
Post by: ralph on March 19, 2017, 02:59:36 PM

Are they ringing to the Prime Line?

Ralph

Title: Re: Call History
Post by: VinceWhirlwind on March 19, 2017, 09:29:37 PM

Quote from: pakman on March 17, 2017, 10:44:44 AM

Hello,

I'm wondering if there is a call history bug or maybe I am missing something. I have call notification setup on several phones to display all information on the screen. When someone calls it does display the person's info but when they hang up the last person who called details doesn't stick around like it used to.

thanks,

Are you talking about the systray icon?
 
Co-incidentally, I've got users asking me about this. I think something happened in Windows recently that broke the systray icon?

Title: Re: Call History
Post by: sarond on March 20, 2017, 06:57:53 AM

Have you recently upgraded the system?
It is apparently a new "feature"

Another post about the problem is here. So it looks like it has been done by design.
http://www.tek-tips.com/viewthread.cfm?qid=1774365

Title: Re: Call History
Post by: lundah on March 20, 2017, 10:17:17 AM

Yep they changed the feature. Now you have to program a call history key, the user has to press that then scroll through to see their missed calls. The notification window is no longer "sticky" as it used to be.