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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: x-man on March 17, 2017, 08:43:09 AM

Title: Make busy showing on display but no acd
Post by: x-man on March 17, 2017, 08:43:09 AM

Hi, quicky if anyone has the answer.

3300 MCD 8.0 have a phone showing 'make busy' on the display but don't have any acd agents or any acd programming on the system. How can I clear this? will agent log out work?

all help appreciated.

Title: Re: Make busy showing on display but no acd
Post by: sunspark on March 17, 2017, 09:22:24 AM

Go to

YourSite => Configuration => Make Busy Reason Codes

Title: Re: Make busy showing on display but no acd
Post by: ZuluAlpha on March 17, 2017, 09:22:44 AM

That or maybe a remote clear all features on that phone if you or someone on site has access to do so. If there is no ACD programming the phone may not have a logout button.

Title: Re: Make busy showing on display but no acd
Post by: x-man on March 17, 2017, 01:58:34 PM

Ah ah, so there is a make busy-setup which is separate to the ACD one. This is the one that was set.

Its *02 on this system and guess what most numbers they dial start with.....yup 02.....

Cheers guys.