Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Crowtalks on March 15, 2017, 02:30:49 PM

Title: 3300 8.0 MXe twinning issue
Post by: Crowtalks on March 15, 2017, 02:30:49 PM

I am attempting to set up twinning on a 8.0 3300 that uses multi-device licensing.

I created a No-Device Hot desk, multi-device DN and I added it as a member of the multi device group of the main set.

I created a speedcall that rings the customer's cell and dialed the speedcall DN to verify that it works.

I set route always for the Hot Desk DN to the speedcall DN.

I added the Hot Desk DN as a personal presence key on the main set along with a Handoff key.

I press the personal presence key and the indicator lights, but when I press HandOff, it says not allowed.

I have looked at the COS but nothing leaps out at me...

Any ideas?

Thanks, Jim

Title: Re: 3300 8.0 MXe twinning issue
Post by: x-man on March 15, 2017, 04:05:23 PM

overides toll restriction in speedcall?

Title: Re: 3300 8.0 MXe twinning issue
Post by: Crowtalks on March 15, 2017, 04:48:10 PM

I had forgotten to override toll, I'll check it...

Thanks, Jim

Title: Re: 3300 8.0 MXe twinning issue
Post by: VinceWhirlwind on March 15, 2017, 06:29:42 PM

When I create a twinned device for a mobile, I create a 2nd DN, then select "External Hot Desking Enabled" on the Service Details tab, and then put in the mobile number.
Then I add the 2nd DN to the MDUG of the 1st DN.
Then I give the user a "Personal Group Presence" key so they can toggle the Presence of their mobile in the MDUG.
 
What is the Speed Dial for?

Title: Re: 3300 8.0 MXe twinning issue
Post by: johnp on March 15, 2017, 08:04:49 PM

Quote

When I create a twinned device for a mobile, I create a 2nd DN, then select "External Hot Desking Enabled" on the Service Details tab, and then put in the mobile number.
Then I add the 2nd DN to the MDUG of the 1st DN.
Then I give the user a "Personal Group Presence" key so they can toggle the Presence of their mobile in the MDUG.

Do it the same. I use another COS that has permanent login enabled for this device

Title: Re: 3300 8.0 MXe twinning issue
Post by: VinceWhirlwind on March 15, 2017, 09:25:16 PM

I find "permanent login" is fine enabled for all of the user devices.
It doesn't stop people from logging into a handset wherever they want.
I think maybe it logs them straight back onto their phone after they reboot their phone for whatever reason. Or maybe something else is making that happen. Either way, it's good.

Title: Re: 3300 8.0 MXe twinning issue
Post by: Crowtalks on March 15, 2017, 09:29:23 PM

I guess I had forgotten how to do this since the last time (two years ago).

I almost had it, but I forgot about the external HD number in the form.

I had an EHDU COS assigned. I'll strip the Speed dials I had built and see if it works.

Thanks for the interest and the pointers, Jim