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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: saliou-ab on March 15, 2017, 06:03:52 AM

Title: Setting Up a fax line with Mitel 3300 ICP
Post by: saliou-ab on March 15, 2017, 06:03:52 AM

Dear ALL,

I am using a Mitel Mivoice MXe 3300 ICP. I want to set up a fax line with two of the integrated analog lines. I've put the fax extension number on the analog port, but if I call the extension it is showing Out of Service.
Is there anything else I need to set before it works?

Can some one help with this?

Thanks in advance.

Title: Re: Setting Up a fax line with Mitel 3300 ICP
Post by: x-man on March 15, 2017, 06:13:13 AM

Have you programmed the analog ports? often, depending on the way the system was first set up, they don't get programmed at the beginning. Look in the help files for instructions. It is fairly easy to do.

Title: Re: Setting Up a fax line with Mitel 3300 ICP
Post by: saliou-ab on March 15, 2017, 06:29:44 AM

I will X-man.

Thanks, for your words.

Title: Re: Setting Up a fax line with Mitel 3300 ICP
Post by: abaye on March 15, 2017, 07:09:16 AM

You could also delete one of the numbers on the Analog Port and recreate it as a Speed Call pointing to the real Fax Extension Number

Title: Re: Setting Up a fax line with Mitel 3300 ICP
Post by: VinceWhirlwind on March 15, 2017, 06:05:26 PM

If you have a number on the analog sets form, AND if you have a DID pointing at this number then it should give you ring tone when you ring it, before you even patch anything to it.
 
If it doesn't ring, then you are likely to have missed a step.
 
Maybe you haven't done the "Program Embedded Analog" step - check the Help file. It's 3 mouse clicks and it's done.

Title: Re: Setting Up a fax line with Mitel 3300 ICP
Post by: johnp on March 16, 2017, 07:22:35 PM

If not setup, it will not allow you to program the set. It would appear that this is done. Maybe it was upgrading after turning on, or it might be a bad card

Title: Re: Setting Up a fax line with Mitel 3300 ICP
Post by: VinceWhirlwind on March 16, 2017, 07:59:20 PM

Also, I had one once that wouldn't ring. When I asked them to unpatch their fax machine, the number rang fine - it was their fax machine that was stopping it from ringing.

Title: Re: Setting Up a fax line with Mitel 3300 ICP
Post by: saliou-ab on March 17, 2017, 10:13:23 AM

Thanks to all of you for your contribution.

I deleted and reprogrammed the analog number twice, before I suspect the fax machine. I have changed the fax machine and it is ok, working fine. I've sent and received to/from the two lines. It OK.

Once more thanks to all of you.

Bye.

Title: Re: Setting Up a fax line with Mitel 3300 ICP
Post by: johnp on March 17, 2017, 06:57:20 PM

So the out of service was due to the port being off hook too long