Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: gordonf on October 03, 2016, 11:14:30 AM

Title: PKM 5448
Post by: gordonf on October 03, 2016, 11:14:30 AM

Hi there

How do i enable the keys on one of these for the lamps on the keys to light up if one of the extensions is busy?

thanks in advance

Title: Re: PKM 5448
Post by: acejavelin on October 03, 2016, 11:55:13 AM

Did you program them as DSS/BLF keys in the administration portal? Users cannot add DSS keys directly.

Title: Re: PKM 5448
Post by: gordonf on October 03, 2016, 11:58:56 AM

no i didnt - how do i do that?

thanks

Title: Re: PKM 5448
Post by: acejavelin on October 03, 2016, 12:02:32 PM

Quote from: gordonf on October 03, 2016, 11:58:56 AM

no i didnt - how do i do that?

thanks

Login to the web portal as an administrator, go to that user/extension and add the PKM in Device Details, and then go to the key programming and add the DSS/Busy Lamp keys for the extensions as needed on the appropriate key numbers.

Title: Re: PKM 5448
Post by: gordonf on October 03, 2016, 12:23:44 PM

thanks for this.

the extensions are already programmed as user speedcalls. Could i just change them? what would happen then?

Apologies if this is a dumb a question as i think it is.

Title: Re: PKM 5448
Post by: ralph on October 03, 2016, 12:49:58 PM

Speed dial buttons do not light up.
You'd have to delete and reprogram as DSS/BLF.

Ralph

Title: Re: PKM 5448
Post by: gordonf on October 03, 2016, 12:52:31 PM

OK thanks.

will we be able to use DSS/BLF to transfer calls etc?

Title: Re: PKM 5448
Post by: acejavelin on October 03, 2016, 03:34:20 PM

Quote from: gordonf on October 03, 2016, 12:52:31 PM

OK thanks.

will we be able to use DSS/BLF to transfer calls etc?

Yes, it is their purpose. :)

Title: Re: PKM 5448
Post by: gordonf on October 04, 2016, 11:10:38 AM

guys thanks for all your help & patience so far with this.

What does the the ring type refer to?

Title: Re: PKM 5448
Post by: ralph on October 04, 2016, 11:34:15 AM

Ring = standard ring.  Bleeps once if on the phone
No Ring = don't ring.  Flash only
Delay ring = flash for 10 seconds then ring
Ring cont = Rings continuously even if you're on the phone.
Delay Ring Cont = Flash for 10 seconds then ring continuously

Ralph

Title: Re: PKM 5448
Post by: gordonf on October 05, 2016, 10:47:27 AM

guys my colleague is saying that the buttons are flashing constantly.

any ideas on how to resolve this?

ring type is set to ring

Title: Re: PKM 5448
Post by: ralph on October 05, 2016, 11:01:59 AM

That means the phone you are monitoring is in some type of state other than idle.
DND, Forwarded Always, logged out.

Ralph