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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Radu on February 16, 2016, 02:07:02 AM

Title: 3300 mxe did
Post by: Radu on February 16, 2016, 02:07:02 AM

Hi,

I encountered next situation:

I have a PRI link from  a provider;  the did range is 0374599400-599; in my PBX the internal numbers are from 4400 to 4599. the provider sends to PBX last 3 digits
the numbers from 4500 to 4599 can be accessed from outside but the numbers from 4400 to 4499 cannot  be accessed. (message from PBX, this number does not exist)
I have set up a speed call table so all numbers from  400-599 are send to 4400-4599.
Thanks a lot !!

Title: Re: 3300 mxe did
Post by: x-man on February 16, 2016, 05:16:57 AM

sounds like your provider has not set up the DID's correctley; maybe they are sending more or less digits this time?

Title: Re: 3300 mxe did
Post by: tjcurcio on February 22, 2016, 07:44:25 PM

from the maintenance command form try "CCS TRACE ENABLE CONTINUOUS"

call one of the DIDs that doesnt work and you should be able to see what digits are actually being sent.  Sounds like an issue on the carrier side.

When finished, be sure to run the command "CCS TRACE DISABLE"

Title: Re: 3300 mxe did
Post by: VinceWhirlwind on February 23, 2016, 07:05:52 PM

When you spot in your trace what they are sending you for these numbers, it is quicker if you deal with it yourself than asking the provider to:
go into the Direct Inward Dialing Service form and set it to translate from the DID number the provider is sending to the Destination number you want it to go to.
You probably don't need the speedcalls if you set this up.

Title: Re: 3300 mxe did
Post by: x-man on February 24, 2016, 03:05:22 AM

only available in recent software. MiVoice business 7.0 onwards (but not sure on that)

Title: Re: 3300 mxe did
Post by: Radu on February 26, 2016, 12:29:57 AM

The problem has been solved.
Thanks a lot anyway !!