Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: krybchynski on September 11, 2015, 03:24:58 PM

Title: Multi Tenant System getting wrong MOH off AA
Post by: krybchynski on September 11, 2015, 03:24:58 PM

My trunks have the correct tenant, my extensions associated with the menu node have the correct tenant, my set associated with the 0 out mailbox have teh correct tenant, but when a call comes in to the AA and someone 0s out to operator, they get the hold music for the other tenant.  I suspect it is because my voicemail ports have a tenant using the alternate MOH source but if I change them the other side of the business will have the same problem.  Does anyone have any suggestions?  I just thought of making the voicemail tenant have no MOH source, but I am not sure if that would help or not.  Using embedded MOH sources.

Title: Re: Multi Tenant System getting wrong MOH off AA
Post by: krybchynski on September 14, 2015, 06:00:51 PM

FYI Issue is Voicemail tennant playing MOH, need a third generic source for transfers out of the AA to play for a few seconds.