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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: johnlowe on February 06, 2015, 04:15:59 PM

Title: IP trunk from site to site does not show caller ID
Post by: johnlowe on February 06, 2015, 04:15:59 PM

Hello,

We have 2 PBX, PBX A have PRI and PBX B have users.
When incoming calls comes into PRI, it then rings to reception in PBX B, issues is the caller ID shows IP trunk instead callers caller ID.

Title: Re: IP trunk from site to site does not show caller ID
Post by: ralph on February 06, 2015, 04:30:39 PM

Verify 1st that you're getting caller ID from the carrier.
On PBX A do a CCS Trace Cont.  You should see caller ID.
If you do then you need to go through all your COS for caller ID.
If not, contact your carrier.

Ralph

Title: Re: IP trunk from site to site does not show caller ID
Post by: johnlowe on February 06, 2015, 04:57:14 PM

Hi Ralph,

It's showing the caller's phone number but the name says IP trunk.

Title: Re: IP trunk from site to site does not show caller ID
Post by: ralph on February 09, 2015, 08:14:11 AM

What did the CCS trace show?

Ralph