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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: s97ai on November 18, 2013, 12:50:19 PM

Title: Polycom 5000 and 6000
Post by: s97ai on November 18, 2013, 12:50:19 PM

Hi Guys, I have 3300 MCD and I added 2 polycom soundstation phone sets as generic Sip devices, can make and receive calls however unable to make conference and/or join/start the conference calls. I have added about 6 multicall keys on MCD still no joy any suggestions.

Title: Re: Polycom 5000 and 6000
Post by: x-man on November 18, 2013, 02:11:05 PM

Its complicated but there is a file on MOL that explains the setup of the 5000. I guess its either midcall features or you have not set up the multicall for the SIP device which would allow it to conference.

Title: Re: Polycom 5000 and 6000
Post by: s97ai on November 19, 2013, 07:15:23 AM

I definitely added the multicall keys 6 of them in fact?? Would you be able to send me the link to the setup

Title: Re: Polycom 5000 and 6000
Post by: ralph on November 19, 2013, 08:54:04 AM

Never having tried this myself with SIP units, I'm wondering if you need to do a <Flash><number><FAC> to add a call into a conference. 
Like you need to do with an analog extension.

Ralph

Title: Re: Polycom 5000 and 6000
Post by: x-man on November 19, 2013, 10:54:09 AM

http://domino1.mitel.com/prodsupp/prodsupkb.nsf/byauthor/C08E1A9884E53BD680257752004F5211?opendocument assuming you have MOL access. Have you checked the polycom site for setup? (don't know if they have such a thing though...)

Title: Re: Polycom 5000 and 6000
Post by: x-man on November 19, 2013, 10:58:09 AM

http://mitelforums.com/forum/index.php/topic,3207.0.html may well be of help.

Title: Re: Polycom 5000 and 6000
Post by: x-man on November 19, 2013, 10:59:02 AM

I wan't sure if we were allowed to share docs from MOL.