Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Hammy on July 30, 2020, 07:40:25 PM
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Hello,
We have a Mitel 3300 phone system, which we recently shut down and powered back on. Unfortunately, after the shutdown we have lost a ring group in the GUI interface under the administration console. I can only see 1 ring group in the GUI, but we have 2 of them currently. If I export the data to a CVS or TXT file I can see both ring groups in the system and all the members. The problem I am having is trying to get the ring group that is not showing up in the GUI corrected because we have a member in the ring group that needs removed. I also tried to import the new changes via .csv but they don't seem to upload using the Mitel templates in the phone system. Do you think a restart of the phone system would correct this GUI issue inside of the Ring Groups section?
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Also, just to add. If I add the ring group back into the phone system it says it already exists. Any new ring groups I create end up saving, but then disappear from the GUI interface when you view them under the ring groups section. If you export the data again into a .cvs or txt they show up in the export but trying to import data back into the phone system never finishes and just sits at loading.
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Logout and clear cache and cookies in your browser, close browser and then reopen it and reconnect. Any difference? Try a different browser? The fact that they are there when you export means the database isn't corrupt, but it's likely a browser issue.
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I would agree on clearing out your browser cache first, but if that doesn't work, try a reboot of the controller.
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Depending on your release you might also try compatibility mode in IE.