Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ahernandez79 on June 30, 2020, 12:33:25 PM

Title: Backup Mitel 3300
Post by: ahernandez79 on June 30, 2020, 12:33:25 PM

Hello everyone:

I'm trying to back up our Mitel telephone system but for some reason every time I hit Start Backup it says backing up and does nothing. This was done using
Internet Explorer 11 using Java Version 8 update 131.

Also, a try on Windows XP using Internet Explorer 7 using java version 7 update 60 and the button that says Start Backup is gray out.

FYI a put the Mitel IP address on the security exception on java.

Any help would be appreciate.

Title: Re: Backup Mitel 3300
Post by: ZuluAlpha on June 30, 2020, 01:31:42 PM

Are you backing up to the Local Hard Drive or FTP Server?

Title: Re: Backup Mitel 3300
Post by: ahernandez79 on June 30, 2020, 02:00:11 PM

Local Hard Drive

Title: Re: Backup Mitel 3300
Post by: ralph on June 30, 2020, 02:34:58 PM

There was an old issue going back to 2012.
On your backup page, does it say at the top of it "This page requires Java.  Click for more information."?

That would tell me if you're dealing with that issue or not.
If it does, PM me with your email and I'll send the doc on how to fix.



Ralph

Title: Re: Backup Mitel 3300
Post by: ahernandez79 on June 30, 2020, 03:29:26 PM

Does this picture answer your question ralph?

Title: Re: Backup Mitel 3300
Post by: ralph on June 30, 2020, 08:06:43 PM

Yes.  That's it.
PM me with your email and I'll send you the fix.

Ralph

Title: Re: Backup Mitel 3300
Post by: JasonTaylor on July 08, 2020, 05:26:18 PM

Quote from: ahernandez79 on June 30, 2020, 12:33:25 PM

Hello everyone:

I'm trying to back up our Mitel telephone system but for some reason every time I hit Start Backup it says backing up and does nothing. This was done using
Internet Explorer 11 using Java Version 8 update 131.

Also, a try on Windows XP using Internet Explorer 7 using java version 7 update 60 and the button that says Start Backup is gray out.

FYI a put the Mitel IP address on the security exception on java.

Any help would be appreciate.

Just use software installer to back it up