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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mcain on June 12, 2020, 02:02:27 PM

Title: CESID precedence
Post by: mcain on June 12, 2020, 02:02:27 PM

There so many places to configure CESID.
Zone, hot desk phone, hot desk user.
What's the order of precedence?  Does one override the others if they don't match?

Title: Re: CESID precedence
Post by: mitel361 on June 12, 2020, 02:13:08 PM

When testing at my site...

The Hot Desk user CESID was not picked up.
The Phone extension CESID was.

They were set different.  In short the CESID applied to the extension was seen.

Title: Re: CESID precedence
Post by: ZuluAlpha on June 15, 2020, 10:36:28 AM

For Hotdesk users I thought it will use the CESID of the base station DN, not the Hotdesk extension.

Title: Re: CESID precedence
Post by: ralph on June 17, 2020, 04:42:22 PM

When testing, be sure the call goes out an "emergency" route.  I believe that's when it picks up the CESID of the base station.
I usually set up an E route to my cell phone so I don't have to call the actual emergency services people.

Ralph