Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: VinceWhirlwind on April 12, 2018, 12:32:22 AM

Title: Hot desk extension stuck in state "Releasing" - user can't log on
Post by: VinceWhirlwind on April 12, 2018, 12:32:22 AM

Has anybody had this issue and figured out how to fix it?

STATE EXTENSION 21067
Hot Desk : 21067 Currently not logged in
Location | Device | State | Owner | ID |Status
----------------------------------------------------------------------------
1 3 19 27 1| Superset 5020 IP |Releasing |Call Proc|6 10EB|Wait
1 3 19 27 2| Unassigned |Not applicable | | |
1 3 19 27 2| Alternate Codec |Idle | | |
----------------------------------------------------------------------------
 
It's just stuck as "Releasing", Busy Reset on the extension or Busy on the Extension or PLID don't change the state of it.

Title: Re: Hot desk extension stuck in state "Releasing" - user can't log on
Post by: lundah on April 12, 2018, 05:34:26 PM

Try a "load" on the virtual PLID (1 39 27, in this case).

Title: Re: Hot desk extension stuck in state "Releasing" - user can't log on
Post by: VinceWhirlwind on April 12, 2018, 08:55:55 PM

I didn't know that command, I will try it next time - the user cracked the $#!@$ so I gave up and deleted her then re-provisioned her.