Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mvaughn on February 23, 2018, 12:39:55 PM
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We have several users setup with EHDU, it works perfect except when a call goes to voicemail, it goes to the Cellphone voicemail instead of office voicemail. Is there a timer that can be adjusted to keep this from happening?
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Try to shorten your ringing recall timer in the COS for your trunks , you may have to create an new COS for trunks .
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That ringing may be on the station side also . I have the flu and been drinking dayquil so my brain is a little foggy .
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Call forward no answer to voicemail.
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We have several users setup with EHDU, it works perfect except when a call goes to voicemail, it goes to the Cellphone voicemail instead of office voicemail. Is there a timer that can be adjusted to keep this from happening?
It will go to the first voicemail that answers the call, so a timer will help you for No Answer, but - depending on what the cellphone operator does - might not help you for Busy or Out of Service.
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You could also enable EHDU - answer confirmation in the trunk COS. This would require a DTMF digit to be pressed before the call is 'released' thus stops calls being answered by mobile provider voicemail.