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Mitel Forums => Mitel Software Applications => Topic started by: VoIP Guy on January 26, 2017, 05:33:50 AM

Title: MiVoice Call Recorder - Internal Calls
Post by: VoIP Guy on January 26, 2017, 05:33:50 AM
Hello,

I've got a customer who's using the latest release of MiVoice Call Recorder (Formally known as OAISYS).

The customer is using SIP trunks and the call recorder is programmed to monitor each extension using a dynamic license. Is is possible that I can stop the software from recording internal calls, therefor the only calls recorded are ones involving a SIP trunk?

Many Thanks,
VoIP Guy.
Title: Re: MiVoice Call Recorder - Internal Calls
Post by: JasonTaylor on January 29, 2017, 05:15:55 PM
Yes there is a main call filter that needs to be modified somewhere and you just need to uncheck internal calls from memory. I will find out exactly tomorrow/Tuesday and let you know
Title: Re: MiVoice Call Recorder - Internal Calls
Post by: VoIP Guy on January 30, 2017, 04:05:19 AM
Quote from: JasonTaylor on January 29, 2017, 05:15:55 PM
Yes there is a main call filter that needs to be modified somewhere and you just need to uncheck internal calls from memory. I will find out exactly tomorrow/Tuesday and let you know

That's perfect - thanks so much!
Title: Re: MiVoice Call Recorder - Internal Calls
Post by: johnp on January 30, 2017, 07:42:50 PM
Think the default is changed and a couple of new filters need to be created
Title: Re: MiVoice Call Recorder - Internal Calls
Post by: JasonTaylor on January 31, 2017, 08:58:34 AM
Under lists/calls create an internal call filter

Under Recording Manager/recording rules add the internal call filter and check the box for 'do not record'
Title: Re: MiVoice Call Recorder - Internal Calls
Post by: JasonTaylor on January 31, 2017, 09:03:04 AM
(https://uploads.tapatalk-cdn.com/20170131/73e0dadd88b18ffebfd43e61d0b60a53.png)
Title: Re: MiVoice Call Recorder - Internal Calls
Post by: VoIP Guy on February 03, 2017, 09:54:30 AM
Quote from: JasonTaylor on January 31, 2017, 09:03:04 AM
(https://uploads.tapatalk-cdn.com/20170131/73e0dadd88b18ffebfd43e61d0b60a53.png)

You're a star! Thanks so much :)