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Mitel Forums => Mitel Software Applications => Topic started by: derelict on December 20, 2016, 06:20:04 AM

Title: Calls abandoned not showing in CCMweb reports
Post by: derelict on December 20, 2016, 06:20:04 AM

Good Morning,

In the IVQ Abandoned Media in Contact Centre Client we have seen abandoned calls that exceed the short abandon timers, but yet do not show up in the CCMWeb reports they do not show up at all.
Has anyone ever seen this and why does this happen?

Thanks!