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Mitel Forums => Mitel Software Applications => Topic started by: jamesl on May 20, 2016, 05:24:08 AM

Title: Click to call with Micollab
Post by: jamesl on May 20, 2016, 05:24:08 AM

We've just had a 3300 installed and some of our users are using micollab client as a softphone with USB headsets.

We use Salesforce CRM and our current Bria softphones does click to dial in Salesforce - i.e. we click the number (which is a link) and Bria dials the number.

Micollab out of the box only seems to do a shortcut - i.e. I have to highlight the number, then press the ctrl-F1 shortcut.

Is there a better/fewer clicks way of doing this?

Title: Re: Click to call with Micollab
Post by: sunspark on February 13, 2017, 05:49:34 AM

Hi James;
I've the same problem , and i don't know how i can add automatically a prefix 0 before my number . Actually i do it manually.

Any idee ?


Thanks.

Title: Re: Click to call with Micollab
Post by: acejavelin on February 13, 2017, 04:16:46 PM

Quote from: sunspark on February 13, 2017, 05:49:34 AM

Hi James;
I've the same problem , and i don't know how i can add automatically a prefix 0 before my number . Actually i do it manually.

Any idee ?


Thanks.

It's in the MCD... Look in System Options for "Outgoing External Call Prefix For Applications"

Title: Re: Click to call with Micollab
Post by: VinceWhirlwind on February 13, 2017, 05:51:44 PM

There are 3 places you have to put in the 0:
 
 - On the MCD, System Options form, Outgoing External Call Prefix for Applications
 - On the MiCollab server, In MiCollab Client Service, PBX node details, Dialing Prefix
 - On the MiCollab server, under Users, on each user's list of phones, on each phone's advanced options (so configure this in your templates)