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Mitel Forums => Mitel Software Applications => Topic started by: welshy67 on October 13, 2015, 04:27:38 AM

Title: Attendant Console Reports using Business Reporter
Post by: welshy67 on October 13, 2015, 04:27:38 AM

Yoursite Explorer: 7.1.0.0
vMCD 7.0 SP1

Has anyone got reporting working for Attendant Consoles using Yoursite Explorer Business Reporter? Reporting works on Standard extensions but not attendant consoles. Our package comes with 300 Business Reporter licenses.

The media server is licensed to use Business Reporter.
The three attendant consoles and certain extensions (security, emergency etc) are licensed to use Business Reporter.
SMDR is enabled in all Class of Services.
The three consoles are set up as extensions with type Attendant Console (although I also tried Voice which didn't work either)

I thought it should be as simple as that but it doesn't work, any ideas? I do get a report displayed but all data are zero's.

Title: Re: Attendant Console Reports using Business Reporter
Post by: JasonTaylor on January 03, 2023, 06:54:47 AM

Hi, did you get this working?  I've got a similar issue, and I can see calls to 0 and console DN in the SMDR logs!

Title: Re: Attendant Console Reports using Business Reporter
Post by: billbry66 on January 17, 2023, 06:57:15 AM

you have to enable traffic reports in mivb
dont add anything into YSe for the consoles

enable the traffic reports and wait until it has sent the data to the MICC
it should auto add the YSe information for the consoles

MIVB traffic report sample settings that seems to work best

Time Slot 1 Active   No
Start Time 1 - Hours   0
Start Time 1 - Minutes   0
Stop Time 1 - Hours   23
Stop Time 1 - Minutes   59
Time Slot 2 Active   No
Start Time 2 - Hours   
Start Time 2 - Minutes   
Stop Time 2 - Hours   
Stop Time 2 - Minutes   
Time Slot 3 Active   No
Start Time 3 - Hours   
Start Time 3 - Minutes   
Stop Time 3 - Hours   
Stop Time 3 - Minutes   
Time Slot 4 Active   No
Start Time 4 - Hours   
Start Time 4 - Minutes   
Stop Time 4 - Hours   
Stop Time 4 - Minutes   
Time Slot 5 Active   No
Start Time 5 - Hours   
Start Time 5 - Minutes   
Stop Time 5 - Hours   
Stop Time 5 - Minutes   
Time Slot 6 Active   Yes
Start Time 6 - Hours   0
Start Time 6 - Minutes   0
Stop Time 6 - Hours   0
Stop Time 6 - Minutes   0
Period Length   15
Usage Units   CCS
Autoprint   Yes
Maximum Number of Traffic Files   10
Route Plans   No
Route Lists   No
Routes   No
Trunk Groups   Yes
Trunks   Yes
Links   No
Groups of Links   No
Channels   No
DTMF Receivers   No
Data Transceivers   No
Modem Groups   No
Data Station Groups   No
Attendant Groups   Yes
Attendant Consoles   Yes
Attendants   Yes