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Mitel Forums => Mitel Software Applications => Topic started by: solic on February 11, 2019, 06:26:46 AM

Title: Micollab Call Flow
Post by: solic on February 11, 2019, 06:26:46 AM

I create a call flow in micollab
the problem is that  in the menu i added a record but it is stop and retry in the middle of the file is there a way to configure after how much time i want to retry the file?

Title: Re: Micollab Call Flow
Post by: ZuluAlpha on February 12, 2019, 03:41:54 PM

Does the prompt have a timeout timer? If so try increasing it. It's probably reaching the timeout before finishing.

Title: Re: Micollab Call Flow
Post by: solic on February 13, 2019, 02:33:45 AM

This is the problem where is this timeout that control the WAV file ?

Title: Re: Micollab Call Flow
Post by: ZuluAlpha on February 13, 2019, 09:03:30 AM

It wouldn't be in the file itself. In the menu settings.

Title: Re: Micollab Call Flow
Post by: solic on February 13, 2019, 09:08:16 AM

Thank you for that
I already try this but that not the one how control this issue it's for the DTMF time

Title: Re: Micollab Call Flow
Post by: johnp on February 13, 2019, 07:21:16 PM

No one really knows how this is set up and what your exact problem is. I have never had issues where it does a retry in the middle of a prompt