Topics

1

Mitel MiVoice Business/MCD/3300 / Play A Recording For All Inbound Callers

« on: August 26, 2019, 01:39:42 PM »

MiVoice Business 8.0 SP2
SIP trunks using an MBG as SIP trunk proxy
NuPoint (19.0.0.25) on MiCollab (8.0.0.40) for voice mail (no embedded vm licenses)


Hi there,

This system has calls to its main number ring on a multicall on the receptionist's set.  When the CFNA timer expires then the call is kicked over to a Call Director auto attendant tree.  All other users have a DID and the call rings directly on their set.

The customer wants a recording to play for any inbound caller to state that this call may be recorded.

If it were for only calls to the main number then I could do something with Call Director, but I'm not sure how to tackle it for the other users.  Does anyone have any suggestions?  I thought that I might need to purchase an embedded vm license to use RADs (which I don't have any experience configuring), but I did some reading, and I don't know if I'm on the right track.

2

Mitel MiVoice Business/MCD/3300 / Mailbox Greetings Options - Apply Technician Fuction Codes To All Mailboxes

« on: September 21, 2018, 03:22:51 PM »

When I login the Admin mail box (usually 9999) I can edit a voice mail box.  When I'm editing a mail box I can set Technician Function Codes that will change what greeting a caller hears when they reach the voice mail box of a user.

Does any one know how I can apply those Technician Function Codes to all mail boxes without manually changing those codes on an individual basis?

3

Mitel Software Applications / MBG Teleworker One-Way Audio False Alarm

« on: February 08, 2018, 10:07:16 AM »

I've noticed in a few MBG's, running the teleworker service, that sometimes there are one-way audio alarms.  I'll contact the user and they don't recall experiencing such a problem.  However, there are times when a user experienced one-way audio but there wasn't an alarm in the MBG.

Does anyone experience this or have any ideas as to why it happens?

These MBGs are working with MiVoice Business and SIP trunks.

4

Mitel MiVoice Business/MCD/3300 / SIP Trunk RTP Sequence Number Jump

« on: November 28, 2017, 12:35:26 PM »

MiVoice Business 8 with MiCollab 8 for teleworkers.
There is a separate MBG for the SIP trunks.
Both MBGs are at release 10.0

Problem: Teleworker users experience one-way audio part-way during a call.  It is intermittent.  There are 12 teleworkers and the issue happens once every 1-2 days.

I captured traffic on the SIP trunk MBG and found that, on calls that experience the problem, the service provider changes the RTP sequence number on the incoming RTP stream.  The result is that teleworker user don't hear the caller (calling in through the SIP trunks) but the caller can hear the teleworker user.  The call starts with two-way audio, but after a minute or so it will turn to one-way audio.  It's intermittent.  Some calls are fine, others are not and it doesn't matter if its an inbound call or outbound.  Inbound and outbound calls have the potential to experience this.

I opened a ticket with Mitel and this is how I learned that the RTP sequence number was changing during the call.  I learned how to do an RTP stream analysis in Wireshark and I can clearly see that the RTP sequence number changes even through the SSRC stays the same.  Mitel says that the service provider shouldn't be changing the sequence number like that.

During the call, the MiVB sends an INVITE and the service provider sends back an OK SDP.  After that the sequence number changes for the RTP stream inbound from the service provider.  The RTP stream from the SIP trunk MBG to the TW MBG stops.  It stops at the sequence number just before the jump.  I only get reports of this happening to TW users.  Many report that it happens after they retrieve a parked call.  Mitel says that parking and retrieving the call shouldn't matter.

I'm waiting to hear back from the service provider.  They don't think that the sequence number changing is an issue, but they opened a ticket with their support.

In the SIP Peer Profile in the MiVB, I disabled the Session Timer and that seemed to help.  I used to get reports of this happening 3-4 times per day and now it's once every 1-2 days.

Has anyone experienced something like this?  Any ideas or suggestions?

5

Mitel MiVoice Business/MCD/3300 / Understanding Software logs-Call Control Software and DEI Storage Adaptor class

« on: October 16, 2017, 01:54:20 PM »

Hi there:

I'm trying to make some sense out of two logs I'm seeing repeatedly in a MiVoice Business (MXe III) controller.

Software: 8.0 SP2

First log
Source: DEI Storage Adaptor class
Description: insertDEIRecordIndication()->insertTuple failed (Invalid directory number.) for DEI id (174)

Second log
Source: Call Control - Software
Description: SWERR unexpected situation,  OFFSET 2:$3C0,  PC: $32152ELOG_ID: cpwrtdata#10,  PROCEDURE: update_dept_status,  SEVERITY: cp_minorPID: ($6, $5CA)

I started looking at the logs because this system is experiencing intermittent dropped trunk calls.  I started by looking at the MBG (this system has SIP trunks) and didn't think of checking the logs on the 3300.  My blinders were on.

After speaking with a co-worker I looked at the logs on the MiVoice Business controller.  I noticed two logs keep showing up repeatedly.  I looked for logs around the same time that the calls were dropping, but they don't line up.  The second log does line up with two scheduled events, one that puts the system in day mode and one that puts it in to night mode.  I haven't received any reports of issues with day/night modes not changing properly.

I don't know if these logs are related to the dropped call issue, but I figure they may be indicating a different problem.  Can anyone please shed some light on what they mean or what they are referring to.  I did some searching and I think the log sourced by 'DEI Storage Adaptor class' is related to SDS sharing.  This is a standalone system but it does have MiCollab 8 setup with Flow Through Provisioning configured.  The MBG is standalone because the SIP trunks don't come in over the internet, they come in over a private address space.

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Mitel Software Applications / MiCollab Client remote softphone certificate

« on: January 26, 2015, 04:34:17 PM »

Hi there,

I am new to MiCollab Client and am trying to set this up on a laptop (outside the voice network) but am running in to a problem.  I have the application loaded on this laptop and it will take my credentials.  The app looks like it's loading (I'll see my name) and then a message shows up saying "Your connection with UC Server has been lost".  I did some looking around and it sounds like I missed a step.  I didn't request a certificate from the laptop.  I'm looking (in Configuration settings) for a button that says something around the tune of "Retrieve Certificate" but cannot find one.

I'm using MiCollab Client (UCA) 6.0.220.0.

How do I go about requesting or retrieving a certificate for UCA remote desktop clients?

I've tried looking through Help in the application, and through documentation at MOL with no luck.