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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: martyn on November 15, 2011, 12:19:22 AM

Title: HCI/CTI Support in MCD 5.0
Post by: martyn on November 15, 2011, 12:19:22 AM

For those that have already had a play with it, and possibly put one in to production, has anyone found where they have now hidden the HCI/CTI call control option that used to be on the licence and option screen?

I am trying to import our standard COS options CSV and for every COS that we have HCI/CTI enabled I get an error back saying that the "HCI/CTI Basic Telephony option or TAPI support must be in effect."

Has anyone come across the error, or know where they have shifted the HCI/CTI setting to?

Title: Re: HCI/CTI Support in MCD 5.0
Post by: v2win on November 15, 2011, 08:51:10 AM

Do you have Mitai/Tapi Computer Integration enabled in the system option form?

Title: Re: HCI/CTI Support in MCD 5.0
Post by: martyn on November 15, 2011, 07:09:51 PM

Quote from: v2win on November 15, 2011, 08:51:10 AM

Do you have Mitai/Tapi Computer Integration enabled in the system option form?

There isn't that option in the system option form.

In the meantime I found the answer. A simple one in the end. A reboot fixed the issue.  :-\

I would say that the HCI/CTI services weren't running, and so a reboot started them up, and all was fine again!

Title: Re: HCI/CTI Support in MCD 5.0
Post by: v2win on November 16, 2011, 11:03:48 AM

Doh I meant the license and option form