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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: manzo on October 26, 2011, 11:27:25 AM

Title: Problem Backup by ftp to NAS
Post by: manzo on October 26, 2011, 11:27:25 AM

Hi, I've this problem: I've to do a backup and transfer it by ftp in my NAS *unix based. So, I've configurated the External FTP server with IP, User and psw and this path: /public/ ; but when I do the backup the web-interface show me an error and in the log I found this:

- FTP: Missing file
- Prohibited file name: /public/\backup_XXX_10.2.2.10_20111026170403.tar

I think that the problem is  the \ in front of the name.
The Ftp on the Nas is tested and it works with other application.
Can you help me guys? Thx

Title: Re: Problem Backup by ftp to NAS
Post by: ralph on October 26, 2011, 11:46:11 AM

What version of 3300 are you running?

Ralph

Title: Re: Problem Backup by ftp to NAS
Post by: ucx on October 26, 2011, 07:21:05 PM

Have you tried putting the path in without any slashes, before or after?

Title: Re: Problem Backup by ftp to NAS
Post by: manzo on October 27, 2011, 03:32:38 AM

I've thew 10.2.2.10 version, adn yes I've tried without / or \ , but doesn't works.

Title: Re: Problem Backup by ftp to NAS
Post by: ralph on October 27, 2011, 09:41:40 AM

Sounds like this one may have to be escalated up to Mitel tech support.
Looks a little buggy to me.

Ralph

Title: Re: Problem Backup by ftp to NAS
Post by: brantn on October 27, 2011, 11:10:17 AM

On your FTP configuration what is your root directory?

Title: Re: Problem Backup by ftp to NAS
Post by: manzo on October 28, 2011, 08:42:29 AM

the root directory is the / but itsn't writable. But I've to put the backup inside /public

Title: Re: Problem Backup by ftp to NAS
Post by: brantn on October 28, 2011, 11:35:17 AM

If you haven't already make sure your controller is in your trusted list and set the directory should be \public this should allow access you could also test it by pointing to another ftp and see if it works otherwise it is an Issue with your NAS and Mitel.

Title: Re: Problem Backup by ftp to NAS
Post by: ralph on October 28, 2011, 01:06:38 PM

I've spent one pass with my lab system and backing up to my win7 machine via Fizilla FTP server.
Failed.
Haven't had time to dig into the resolution yet.

Ralph

Title: Re: Problem Backup by ftp to NAS
Post by: brantn on October 28, 2011, 01:12:13 PM

I have done this for multiple sites just a matter of rights to the directory, auth, and trusted sites.