Topics

1

Mitel MiVoice Business/MCD/3300 / Call History for Voice Mail left while in Night Mode

« on: March 28, 2018, 07:02:49 PM »

Hey Guys,

I need to trace the number for a voicemail left on our system while in night mode, I have tried using

Code: [Select]

LOGSYS READ SMDR NEWEST 20
This gets the history but not when the system is in night mode, is there a way to retrieve the call history for this voicemail message left when the system was in night mode?

Cheers

2

Mitel MiVoice Business/MCD/3300 / FTP to retrieve VM, convert to WAV - How To Get Phone Number associated?

« on: October 20, 2015, 09:30:26 PM »

Hey Guys,

I won't bore you with the details why, but I am so close to achieving what I need to do - wondering if anyone knows how it is done - shared my batch file as well in case it helps anyone else

I am writing a batch file which will run every hour from a local machine and pull out new VM recordings\convert to wav and put them on a dropbox, I was almost finished but then ran into the road block where it seems the VM files are obfuscated and it is a requirement that I have the number associated with the VM - sort of how you get it when you do VM to EMAIL and it comes as a WAV

PS, I can not use SMPT the 3300 controller is completely offline


Tools I used;

• WINSCP to handle proper timestamp and better than windows ftp client
• sox for audio conversion

My Main Batch File:

Code: [Select]

@echo off
echo *
echo * Process Recordings for Processing
echo * Gavan Walker
echo *  21.10.2015
echo *
echo * Grabbing VoiceMail Messages
echo *start /wait winscp /script=commandsv2.dat
echo * Copy Raw files for processing
robocopy c:\temp\raw c:\temp\temp
echo * Renaming Files to Correct readable Timestamps
setlocal enabledelayedexpansion
cd c:\temp\temp
ren *.*  *.raw

for /r %%i in (*.raw) do ( C:\sox\Sox.exe  -r 8000 -t raw -L -G -e u-law -b 8 -c 1 --norm %%i c:\temp\processed\%%~ni.wav  )


FYI if anyone else is interested, the commandsv2.dat contents are:
*YYYY is Voicebox number
*XXX is your Mitel Admin password

Code: [Select]

option batch abort
option confirm off
open ftp://Gavan:XXXX@192.168.101.2
synchronize -nopreservetime -criteria=none local c:\temp\raw  /vmail/d/vm/grp/YYYY
byer

the above scrips retrieves the contents of the VM & then processes to WAV - however I need to get the associated phone number from the recording -  the file names: (2 VM examples below);
V56258f55.00c
V562599b3.00d

It is easy enough to get them out, convert them to a wav format -> but how can I get the associated number which left the VM?
Hoping the name just needs to be converted with some basic function.

Any help would really be appreciated.

Cheers

3

Mitel MiVoice Business/MCD/3300 / Mitel Wireless Attachment - No Ring Sound

« on: January 16, 2014, 12:28:32 AM »

Hey Guys,

Have a very weird issue with a Mitel 5330 IP phone with the official wireless attachment, not sure what has happened but at two sites, the wireless attachment; you can't hear it ringing.
If I'm at my desk and you can see your phone is rining... you can use the headset to answer the phone and everything is fine, volume change, sound quality and hanging up.

For some reason the ringing through has stopped on a few of the wireless attachments.

Only fix I have been able to do was replace the WHOLE phone.
Any idea would be great!

Our phone maintainer has no clue and claims faulty parts, however I think it is some feature and/or setting which has been activated.

Cheers.

4

Mitel MiVoice Business/MCD/3300 / Mitel 3300 CX Call Forwarding if BUSY/NO Answer

« on: March 06, 2013, 06:41:28 PM »

Salutations everyone,

I am trying to figure out on the Mitel 3300 CX controller how to forward calls to an extension (Reception) if the phone is BUSY or there is no Answer from the other extension in question.

A user wants to give out his direct office line to circumvent going through reception and if he is busy/doesn't answer then it forwards through to reception.



I am pretty sure I need to make this change in Call Rerouting First Alternative, however I am not sure exactly what to do.
Maybe there is a way on some extensions - instead of going to the MailBox I can forward to another extension?

Would appreciate the push in the right direction!

Cheers!

5

Mitel MiVoice Business/MCD/3300 / Removing Mitel ASU II on 3300 Controller

« on: May 24, 2011, 03:45:28 AM »

Hey Guys,

I have the ASU II device hooked into our Mitel 3300 controller and I need to remove the device as we no longer need it.

The issue is, when I remove the device I get a warning event within the Mitel controller stating that:

"Catagory Name = Lines
Alarm level =  Minor
Total =   166 
Unavailable %14
Minor Threshhold =  >0
Major Threshold =   20
Critical Threshold =  100 "

Does anyone know how I can remove the enteries for the ASU on the Mitel 3300 Controller and stop these warnings happening with the ASU II device removed?

I can see the device in Analog Services Unit, yet when I try and clear(with the unit powered down) it it states "Device is not deassigned"...
When I try and remove it when it is powered on it states "Device is not man-busied "

I'm suck with where I need to change settings to safely remove the device and stop the warning messages.

Thanks all :->

6

Mitel MiVoice Business/MCD/3300 / Mitel Phone Call FWD Light Flashing

« on: April 26, 2011, 08:58:38 PM »

Hey Guys,

A few of our office personal are 90% of the time outside of the office, so the call forwarding functionality activated on the phone is quite handy to forward internal and external calls to their ext forwarded to their mobile.

However, while this mode is active on anyone elses phone, where they have them on speedial on their phone book - they will see a blinking light on their panel.

Is there anyway I can tell the Mitel system not to blink when call forwarding is active?

The symbol in the upper left corner of the phone on that specific phone when call forwarding is activated is absolutely fine.

Thanks guy :->

7

Mitel MiVoice Business/MCD/3300 / External Call Forwarding

« on: April 15, 2011, 04:58:28 AM »

Hey Guys.

I've always in the past dealt with the AYAVA PBX's.... it weighed about 250KG and it was a hulk....but very realiable....

I'm not at a new company and we just purchased a brand new C3300 and I am having an issue activating call forwarding between sites.... we actually have 2 sites and 2 Mitel C3300 controllers.

I know my basic way around the Mitel System and can preform basic tasks however what we want to do is forward calls out of hours from one office to another via external number.

I created a System speed call with the number and none of the Line Type's on the device seem to corrospond with forward calls..... there is a bunch of Call Forwarding ones, but none of them allow to be set when there is a Line Directory Number.

Is anyone able to explain in baby steps exactly what I need to put where to make this happen.

We have the night buttons programmed, but currently they go straight to messagebank.

Thanks very much guys