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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Crowtalks on January 24, 2017, 09:40:33 AM

Title: MItel 5000 6.0 digital phone won't ring in extension list (ring group)
Post by: Crowtalks on January 24, 2017, 09:40:33 AM

I have a Mitel 5000, 6.0 release with a ring group for incoming calls with a mixture of IP and digital phones. The ring group has about twelve members and there is a particular digital extension that refuses to ring when it is added to an IP/Digital Extension List for the ring group. I have deleted it and added it back. I have created a different extension list for the ring group, to no avail. The phone rings fine when you call it and does fine when you transfer calls to it, it just refuses to cooperate in the ring group...

Any Ideas?

Thanks, Jim

Title: Re: MItel 5000 6.0 digital phone won't ring in extension list (ring group)
Post by: Tech Electronics on January 24, 2017, 10:05:09 AM

Crowtalks,

If it is a UCD  verify that the Hunt Group Remove/Replace setting for the phone.

If it is an ACD Member make sure that it is logged in.

If it is an ACD Agent, which is not the case from what I read, then make sure the Agent is logged in.

Thanks,

TE

Title: Re: MItel 5000 6.0 digital phone won't ring in extension list (ring group)
Post by: Crowtalks on January 24, 2017, 10:13:32 AM

Thanks for the reply. We aren't using ACD, just a simple hunt group with an extension list so all the phones in the list will ring at the same time.

Thanks, Jim

Title: Re: MItel 5000 6.0 digital phone won't ring in extension list (ring group)
Post by: pexecutone on January 24, 2017, 11:27:53 AM

At the phone you can use feature code 324 to remove/replace the phone into the hunt group.

Title: Re: MItel 5000 6.0 digital phone won't ring in extension list (ring group)
Post by: Tech Electronics on January 24, 2017, 12:30:05 PM

Crowtalks,

What you described is a UCD Hunt Group and as pexecutone already posted the default feature code is 324 to Remove/Replace a phone in that kind of Hunt Group.

Thanks,

TE

Title: Re: MItel 5000 6.0 digital phone won't ring in extension list (ring group)
Post by: Crowtalks on January 24, 2017, 08:25:07 PM

OK, thanks I'll try that...

Title: Re: MItel 5000 6.0 digital phone won't ring in extension list (ring group)
Post by: Crowtalks on January 25, 2017, 06:25:40 PM

I got it fixed...

Apparently the extension or port was hosed up. After trying several other things (F 324 didn't show as a valid feature on their system), I ended up removing the DN from the DDM, as well as vm box which removed all appearances in the system, I rebooted the system and added it back on the same port with the same number as a new DN and now it rings with the other members in the extension list...

Jim