Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: JasonPetty on December 30, 2016, 09:54:31 AM

Title: 8660 phone not going to voice mail
Post by: JasonPetty on December 30, 2016, 09:54:31 AM

I have an 8660 phone that when calling internally the phone is not going to voice mail. I checked and that ext does have a voice mail set up. I am sure there was some feature code accidentally set on this phone. How can I  get it to go to voice mail again after so many rings? Thank you.

Title: Re: 8660 phone not going to voice mail
Post by: acejavelin on December 30, 2016, 10:08:12 AM

Quote from: JasonPetty on December 30, 2016, 09:54:31 AM

I have an 8660 phone that when calling internally the phone is not going to voice mail. I checked and that ext does have a voice mail set up. I am sure there was some feature code accidentally set on this phone. How can I  get it to go to voice mail again after so many rings? Thank you.

Make sure there is a System Forward Path for VM assigned to the phone, and the correct conditions for it (this is programmed via the admin software on the endpoint), and that they have not toggled off System Forwarding (354 is default toggle code).