Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: josh_marchant on March 19, 2020, 03:40:59 AM
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I recently came into possession of a Snom MeetingPoint Conference Phone (see link below for exact details). I got it for free, but was wondering if there is any way to use it with my companies Mitel 5000 system? I can't find anything about this online, so am hoping some of the knowledgeable people here might know :)
https://www.voipon.co.uk/snom-meetingpoint-conference-phone-meetingpoint-p-1628.html (https://www.voipon.co.uk/snom-meetingpoint-conference-phone-meetingpoint-p-1628.html)
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josh_marchant,
The possibility is there if you have a SIP device, Category F, license available to support it.
Thanks,
TE
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That sounds good to me. I do have category F licences so it should be possible. Are you able to point me in the right direction for setting it up or to a manual of some kind? I've not personally configured a category F device before aside from SIP-DECT phones that already have the base station configured.
Thanks :)
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josh_marchant,
I have never heard of SNOM until today so I would have a clue on how to configure that device to work with the MiVO-250 or what features it supports.
I can help you with the setup of the MiVO-250 portion of if you can tell me what version of software you system is using.
Thanks,
TE
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I'm using MiVoice Office 250 Database Programming v6.3.7.52 to connect to my Mitel 5000 system. Is there any additional information you need?
Thank you very much :)
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josh_marchant,
Nope that is all I need to provide you with a Basic document.
Now, this is a very basic document and a lot more can be changed to make the device work or provide support for other features, but this should get you in the ball park of getting the phone up and working on your system.
Basically you are just creating an extension and then providing credentials to log into it, but there are other locations you can go to in order to make this work better for you. Such as the IP Configurations section and creating a custom Configuration for the SNOM phone; which is what a technician would do.
Thanks,
TE
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I'm just trying to follow this through now but can't get the phone to register. I've created a SIP extension and phone group with in and out bound authentication username ("snom") and password set.
Please see screenshots below of the setup details.
(https://i.gyazo.com/0d75151167472aa26708c96b2a0714db.png)
(https://i.gyazo.com/33770a79b9cf2d419d33db3f2b8adccf.png)
(https://i.gyazo.com/28525a930298bef96490dcdf25a68a70.png)
(https://i.gyazo.com/1b57f45d2744d6008801d860259f4aa2.png)
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We use the SNOM PA1s - here is what I have to set on them to get registrations.
Identity 1
Display Name – extension
Account – extension
Password – whatever we set
Registrar – call processor
SIP Tab
Long SIP-Contact – set to off
Support Broken Registrar – set to on
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Perfect - thats solved it.
Thank you :)
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So its all connected now but when I try to make an external call through it all I get is static noise on the other end and no audio from the Snom phone. It works fine for internal calls.
Any idea why this would be happening?
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You can make external calls okay from other devices?
Do you have any other SIP endpoints that make outbound calls?
What is your external access?
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External calls are working fine on other IP and digital phones on the system. The only other SIP phones I have are Mitel SIP DECT handsets which to my knowledge have never been able to call externally, not even dialing at all.
What would I need to check to make this work, since I expect it will solve the Snom phone issue too?
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What is your external access? SIP, PRI, CO?
Since your other SIP phones don't work it's probably something common. Have you tried dialing out using your trunk group? Commonly 92001 but may be something else. The phones may not have an outbound extension assigned. You can compare programming between a working digital or IP and the SIP extension and see if anything stands out.
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External access is SIP. At the moment the outgoing extension for the working digital phones and this SIP phone is set to 82000 (automatic route selection feature code). I'm not sure what you mean by dialing out using the trunk group - should it not be doing that anyway? As far as I can tell everything else between the extensions is the same.
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Does the call actually go out and there just isn't audio?
You could try toggling the NAT type on the SIP Phone group - it's either Native or NAT.
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The Snom phone is able to dial out but when the call is picked up there is no sound on the Snom end and loud static noise on the external end. For the SIP DECT phones, they're not able to dial out at all, it just says unavailable right away. For these, I've tried starting the dialed number with 9 as I am doing on the Snom device and dialing just the external number.
The NAT type was set to native so I changed it to NAT. After doing this the static noise on the Snom call disappeared but now there is no sound at all on either end. I have not tried the other SIP handsets yet as I'll need to be in the office tomorrow to test them.
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So I've just got back into the office with the phone and the issue doesn't seem to be with calling externally, at least on the Snom phone. It seems that whenever the Snom phone is called it works fine, but if it calls another extension or external number then the static noise issues occur.
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After some trial and error with the settings on the phone, I managed to fix the audio issue by disabling 'RTP Encryption'