Topics

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MiVoice Office 250/Mitel 5000 / Default Database by Accident / Restore help!

« on: July 09, 2018, 03:24:45 PM »

A new admin just defaulted the database!   I don't see a restore option, even though when I go to Backup, it says a backup to the system was made last night.  Any help is greatly appreciated.

2

MiVoice Office 250/Mitel 5000 / No incoming or outgoing calls

« on: January 27, 2017, 09:53:05 AM »

Each time our ISP has a network outage, our 5000 needs to be rebooted.

After the outage, which typically happens in the overnight hours, users can't make or receive calls to/from external users.  They get a message that says something like 'the device you are using is not registered to make calls on the network'. 

A reboot fixes it, but it has plagued us about once every couple months for years.  Anyone know of a setting or fix to make it so the PBX can re-establish its connection with our ISP without a reboot?

3

MiVoice Office 250/Mitel 5000 / Old employee forward to replacement

« on: January 24, 2017, 11:21:32 AM »

Seems like a pretty straightforward request.  In the past, I've always just set the old employee's phone to forward to the new person for some period of time.  I just realized that when doing this, if the new person doesn't answer the phone, the call never goes to the new person's voicemail.  It just rings forever.

I saw some posts about creating a Call Routing Application, but I'm not sure that solves the problem.  I'd like the new person's phone to ring (or if they have DEE turned on, go to mobile) and then go to voicemail.  Doesn't seem it should be difficult to do or a unique question, but I couldn't find an answer in the archives.