Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Tech Electronics on May 21, 2017, 10:15:19 PM
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Guys,
Is there a way to make the 3300 perform the same function as House Phone on a MiVO-250 to a automatically dial an 8 for Outgoing?
Almost every analog port on the Inter-Tel Axxess is setup this way and they have over 5 SLC-16s in the system.
Thanks,
TE
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Hi TE,
Sadly, no.
The only way that I know of is to actually program ARS accordingly. i.e. without a prefix.
Depending on your region this may not work well.
I can't comment on anything other than Australian number plans.
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I've never configured a phone to auto-dial on lifting the handset, but could you configure to auto-dial the number that gives you ring tone?
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You can auto dial to an individual number but not direct to ARS.
There are some tricks you can pull if you have the right type of trunks. (Loop Start, E&M)
The trick is to auto dial to a special ARS route that absorbs all the digits.
For example: Phone X auto dials to ARS digits dialed 99999.
ARS for 99999 hits route 9.
Route 9 absorbs 5 digits and sends out loop start trunk group 1.
You end up with CO dial tone.
Doesn't work with PRI or SIP
Ralph
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Guys,
Thank you for all of your suggestions, but we have a PRI and SIP along with an E&M T-1, but everything is moving to SIP within a couple of months so I will just have the customer set their equipment to perform the automatic dial 8.
Thanks,
TE
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With an IP set you could label key 2 as "Outgoing Call" and have it CDE Speedcall "8" and then they could dial the rest of the number.
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ZuluAlpha,
This would be for Analog devices so that wouldn't be an option.
Thanks,
TE
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If you don't have conflicts you could program ARS to handle 1+10 with no need to dial 8.
Ralph
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I think it best to either tell the user to add the digit, or program it into the machine. The only drawback if put in the machine would be networked faxing
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Ralph,
That is a rather intriguing idea, but I am unsure by what conflicts you would be referring to. How you would know and how would you set it up?
JohnP,
I had the customer call their other vendors, such as Otis Elevator, to make the changes to their equipment as it was the only fix I had at the time and all seems to be working as expected now.
Thanks,
TE
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By conflicts I mean does anything else in your system start with a 1?
If it does it still may not be a big deal since for example:
exten 1555 conflicts with 1-555-666-7777
In this case if you dialed the extension it will wait 2-5 seconds before it starts ringing.
Ralph
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Ralph,
No, none of the extension in the system start with a 1 so there would be no conflicts with 1+ dialing.
Thanks,
TE
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Then it's an easy test.
Create a route that doesn't absorb any digits then route 1+10 to it.
Ralph
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What about using the associated directory number form and make the analog set a hotline with the associated number 8
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What about using the associated directory number form and make the analog set a hotline with the associated number 8
I wish it was this easy... doesn't work... ARS leading digits are not valid destinations for Assoc Dir Number hotline destination.
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What about a speedcall for example 555 that dial 8
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What about a speedcall for example 555 that dial 8
Same thing... although a hotline Assoc Dir Number can be a speed call, but it doesn't work to put just put in the leading ARS digit, it's not a valid destination., it must have ZERO digits to follow...
To program an analog device to hotline to an external number:
1) Program an exact ARS route to the external number (for example: 901291436888 with 0 digits to follow).
2) System Speed Calls form - Program a speedcall to the external number (for example: speedcall 4000 to 901291436888).
3) Associated Directory Numbers form - Program the extension number to hotline to the speedcall. For example directory number 2232, Associated Type - Hotline, Associated Number 4000 (speedcall to the external number).
We have tried to find a way to do this since release 4... Not MCD 4.0, I mean the OLD Release 4 (which is when I was introduced to the 3300), and it isn't possible to have a station go off hook and have the ARS digit inserted for you, you have to use a different method.
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Weird I just tested it here and it worked.
speedcall 555 actual number 9 override yes
assoc 5678 hotline 555
picked up handset and dialed 1-npa-nxx-0000
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v2win,
Having it dial an entire number is not the issue. The issue was just dial the outgoing extension and wait for the user to dial the remainder of the number. Here the outgoing digit is an 8, but when I have the speedcall just put in an 8 it doesn't work.
Thanks,
TE
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Weird I just tested it here and it worked.
speedcall 555 actual number 9 override yes
assoc 5678 hotline 555
picked up handset and dialed 1-npa-nxx-0000
What type of trunks and extension did you use for your testing?
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I tested with an analog station as well as a 5340. The trunks were SIP
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Guys,
It depends on where the device exists. It could go out PRI, SIP, or LD T-1 depending on where the device is located and number dialed. I believe my tests were sending me out the PRI though.
Thanks,
TE
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v2win, be sure your ARS doesn't have 1+10 without the 9.
If that works then it's a behavior change.
I'll have to find time to test.
Ralph
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v2win, be sure your ARS doesn't have 1+10 without the 9.
If that works then it's a behavior change.
I'll have to find time to test.
Ralph
I did check that to make sure I wasn't losing my mind
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I just tested V2Win's programming. I used a non-prime line for testing.
It works. (Has no one ever tried this before????)
You lose some features such as redial, internal dialing and number correction before dialing. But this works. Think Fax Machines(!)
Here how it's done:
1) find an unused number to use as a speed dial
2) Program a system speed dial with an actual number of either 9, 8 or 0 depending on what your outside line access is. Tick the "Overrides Toll Control" box and save.
3) In the Associated Directory Numbers form enter the directory number of the phone you want to auto dial. Select "Hot Line" in the drop down box. In the associated number field put in the system speed dial that you programmed in step 2.
You should now be able to pick up the line and have it auto ring out.
Ralph
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Was this an IP phone Ralph?
I believe this has always worked on IP phones, did you try an analog extension?
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I did it from a button on my 5340.
I don't have access to an analog phone so I can't test but I can't think of a reason why it wouldn't work.
I believe that V2win said he tested with an analog extension and it worked.
Ralph
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I don't have access to an analog phone so I can't test but I can't think of a reason why it wouldn't work.
I had to laugh. I don't know how many times I've said "I can't think of a reason why it wouldn't work" when dealing with Mitel systems ;) ;)
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[Solved]
I performed the following steps for an analog port and it seems to be working as expected.
Here how it's done:
1) find an unused number to use as a speed dial
2) Program a system speed dial with an actual number of either 9, 8 or 0 depending on what your outside line access is. Tick the "Overrides Toll Control" box and save.
3) In the Associated Directory Numbers form enter the directory number of the phone you want to auto dial. Select "Hot Line" in the drop down box. In the associated number field put in the system speed dial that you programmed in step 2.
You should now be able to pick up the line and have it auto ring out.
Ralph
Thanks,
TE