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Topics - eia

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MiVoice Office 250/Mitel 5000 / Hold Time
« on: March 07, 2017, 09:43:31 AM »
We are looking to change our hold time settings. Here is the scenario: A call is placed on hold but it only holds for 20 seconds and then rings back to everyone's desk. We are trying to increase the hold time, perhaps indefinitely  and maybe have it only ring back to the phone which put the call on hold. Can someone explain how this is done in the Mitel?
Thanks!

2
MiVoice Office 250/Mitel 5000 / How to listen to Audiotex recordings in the system
« on: March 03, 2017, 09:47:22 AM »
Hi All,
I'm looking for a way to listen to our Audiotex recordings defined in the system?
Thanks!

3
MiVoice Office 250/Mitel 5000 / How to export voice recording
« on: March 01, 2017, 09:01:22 AM »
Hello,
We have a voice recording for the automated attendant. Can anyone point me to where it's located and whether or not it can be exported and imported into another system?
Thanks!

4
MiVoice Office 250/Mitel 5000 / SYS ALARM 132
« on: February 13, 2017, 12:27:27 PM »
We keep getting "sys alarm 132" on the phone displays on "some" not "all" phones.
Anyone know what this means or where I can find it in the logs? I looked at the alarm logs but didn't see any 132 alarm in there.
I did see some license  errors like "A125 ALARM Invalid Software License - Reset In 16 Minutes" in the log?
Thanks for any insight!

5
MiVoice Office 250/Mitel 5000 / Unusual Messages in Syslog
« on: February 13, 2017, 12:21:16 PM »
While troubleshooting a sys alarm we are getting, I noticed some entries in our syslog as follows.
In looking up these IP's , they seem to be in China, is this some kind of login attack?
Thanks for any insight!

Feb 10 05:36:12 xx-xxxxxxm sshd[11547]: Failed password for root from 122.194.229.3 port 31359 ssh2
Feb 10 05:49:32 xx-xxxxxxm sshd[11597]: Did not receive identification string from 60.169.49.179
Feb 10 05:52:41 xx-xxxxxxm sshd[11611]: Did not receive identification string from 123.31.35.108
Feb 10 05:52:46 xx-xxxxxxm sshd[11615]: error: Could not get shadow information for support
Feb 10 05:52:46 xx-xxxxxxm sshd[11615]: Failed password for support from 123.31.35.108 port 51186 ssh2

6
MiVoice Office 250/Mitel 5000 / Checking Ring down Numbers in Mitel 5000
« on: December 16, 2016, 08:22:20 AM »
Can someone point me to the the location where I can see how the numbers ring down?
Essentially, we have one main number and then several numbers that are used when that line is busy, I'm trying to see where these are defined in DB programming. Also, is there a way to see whether a number is used for inbound versus outbound.
Thanks!

7
MiVoice Office 250/Mitel 5000 / unable to connect to Mitel 5000
« on: December 14, 2016, 03:40:14 PM »
out of the blue, we are unable to connect to the Mitel 5000 from session manager or the web browser.
The session manager hangs waiting for socket. We are using the default listening port of 44000 and Web listening port of 443. We did verify that we can connect from a PC directly connected to the unit. The PC we are connecting with is onsite, not a remote connection. Anyone have any thoughts? We turned off the firewall on the pc which didn't help.

8
MiVoice Office 250/Mitel 5000 / Fxs Number location in Mitel 5000
« on: December 05, 2016, 01:15:24 PM »
We are testing with our ISP and I need to change the number to be used for the testing.
We have the number set up in the router but i'm not sure where to find the associated setup in the Mitel DB programming
Any help is appreciated. Thanks

Here is the snippet from the router:

voice user 8004441212
  connect fxs 0/2

9
MiVoice Office 250/Mitel 5000 / Turn on Message Light
« on: November 11, 2016, 10:20:18 AM »
It appears some phones are not showing the blinking light when a message is left.
I was looking at the settings under VOICE PROCESSOR -> DEVICES->MAILBOXES->LOCAL->EXTENSION # -> PRIMARY MESSAGE NOTIFICATION has a big red X on the icon? (screenshot) How can I verify that the message light is enabled for voice mail messages left?
Thanks!

10
MiVoice Office 250/Mitel 5000 / Direct Inward Dialing DID Setup
« on: November 11, 2016, 09:44:29 AM »
Looking to see where the DID is stored/setup in the Mitel 5000 DB Programming.
Thanks in advance, this forum rocks!!

11
MiVoice Office 250/Mitel 5000 / Troubleshooting Mitel 5200 3.1.2.18
« on: November 03, 2016, 11:33:33 AM »
I'm looking for info on how to troubleshoot a Mitel 5200  3.1.2.18.
Is there a way to run a diagnostic check? I do see a diagnostics monitor available.
We had our vendor install a new T1 card recently and it seems to have come loose and needed to be reseated. The thinking is that maybe something else may be wrong with the box and i'm trying to investigate any errors/logs, etc. that may tell me more.
Thanks!

12
MiVoice Office 250/Mitel 5000 / Reset Voicmail Password
« on: October 26, 2016, 12:28:58 PM »
User forgot the vmail password to retrieve messages.
Can anyone advise how this can be reset? I was perusing the Web Interface for the user and extension but the only password I see is the login password which I selected "clear password". I was assuming this would prompt the user to enter a new password, etc. but it's still just prompting her for a password.
Thanks!

13
MiVoice Office 250/Mitel 5000 / How to setup Voice mailbox for an extension
« on: October 24, 2016, 09:59:53 AM »
We have an extension which has no voicemail setup. Can anyone provide some quick guidance on how to do this in Mitel 5000?

Thanks!

14
MiVoice Office 250/Mitel 5000 / Error updating IP Gateway
« on: August 09, 2016, 03:13:26 PM »
First off, forgive me if I'm missing any details, i'm extremely new to Mitel Equipment.

We have a Mitel 5000, Release/Package info is (Mitel_5000_6_0)

We wanted to update our gateway for the device and to that end, tried to change the "Static Processor Module Gateway" field under "IP Settings".

We get the pop up to change the value but after hitting OK, an error is thrown "COM Exception Code=800a0c03 Source=DA0.Database" see screenshot for the full error.

We are not able to change the gateway IP due to this. Any ideas as to what's wrong, perhaps a bug?

Thanks in Advance
Chris

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