31
MiVoice Office 250/Mitel 5000 / Re: VM issue xfer controller to controller
« on: October 17, 2018, 03:26:05 PM »
What about adding an INTERNAL RELAY in my exchange server?
Would this work?
Mitel 5000
Would this work?
Mitel 5000
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32
MiVoice Office 250/Mitel 5000 / VM issue xfer controller to controller
« on: October 17, 2018, 03:05:11 PM »
First, I have no idea how this was working to begin with, but now this is broken.
All I did was replace an on-prem email spam filter, with a cloud based server.
My vm xfer to other branches no longer works. I was told to 'simply' create DNS entries for the controllers on my internal DNS. I can not do this as the "PTR record cannot be created, probably because the reference reverse lookup zone cannot be found"
Should I manually create the reverse lookup zone on my DNS?
All I did was replace an on-prem email spam filter, with a cloud based server.
My vm xfer to other branches no longer works. I was told to 'simply' create DNS entries for the controllers on my internal DNS. I can not do this as the "PTR record cannot be created, probably because the reference reverse lookup zone cannot be found"
Should I manually create the reverse lookup zone on my DNS?
33
MiVoice Office 250/Mitel 5000 / Re: Fast call back option?
« on: August 16, 2018, 07:51:55 AM »
Thanks!
34
MiVoice Office 250/Mitel 5000 / Fast call back option?
« on: August 15, 2018, 03:22:44 PM »
Is there a button or way to fast call back the last person that called you?
5330 phone
5330 phone
35
Mitel Software Applications / MiCollab 250 - phone call notes?
« on: August 13, 2018, 12:36:32 PM »
I just noticed there is a drop down for notes in my active call box. Where can i\I learn more about this feature?
What the purpose is, where they are stored, etc..
What the purpose is, where they are stored, etc..
36
MiVoice Office 250/Mitel 5000 / Re: MiCollab option to dial straight into VM
« on: August 09, 2018, 03:11:34 PM »
Yes. MiCollab. I have tweaked some timers and I believe I have this worked out.
Not super pretty, but it does seem to be working
Not super pretty, but it does seem to be working
37
MiVoice Office 250/Mitel 5000 / MiCollab option to dial straight into VM
« on: August 07, 2018, 03:03:08 PM »
I am trying to get a MiCollab option under a user to dial into their voicemail box.
* if there is a better way, I am all ears! *
So far, I have added a new device:
Description = VM
Number = 2501,*,1180
KEY
2501 = main vm ext
"," = a wait command (worked on a system from 10 years ago as wait)
"1180" = my ext
Basically what I tried to accomplish is to code out the manual key entry if I did this myself.
I think this may work...still testing it out
* if there is a better way, I am all ears! *
So far, I have added a new device:
Description = VM
Number = 2501,*,1180
KEY
2501 = main vm ext
"," = a wait command (worked on a system from 10 years ago as wait)
"1180" = my ext
Basically what I tried to accomplish is to code out the manual key entry if I did this myself.
I think this may work...still testing it out
38
MiVoice Office 250/Mitel 5000 / Re: 1 User 2 locations, how to setup phone?
« on: August 06, 2018, 02:49:28 PM »
This is A LOT farther than I have gotten - it's a win in my book.
Thank you very much for all the assistance!
Thank you very much for all the assistance!
39
MiVoice Office 250/Mitel 5000 / Re: 1 User 2 locations, how to setup phone?
« on: August 06, 2018, 12:56:22 PM »
Unfortunately I now need the phone to be usable when the user is in the other location. The phone tech for my support stated an ACD might be my best option.
40
MiVoice Office 250/Mitel 5000 / Re: 1 User 2 locations, how to setup phone?
« on: August 06, 2018, 11:54:26 AM »
That WORKS!
now, when no one is logged into the ACD, the internal ext will not ring through.
States = IS BUSY
now, when no one is logged into the ACD, the internal ext will not ring through.
States = IS BUSY
41
MiVoice Office 250/Mitel 5000 / Re: 1 User 2 locations, how to setup phone?
« on: August 06, 2018, 11:26:30 AM »
I am experimenting with this right now:
ACD w/agent
ACD is linked to voicemail (vm to email) and DID
This appears to work just great!
However, internal calls to the ACD ext shows on the phone = CALL RINGING FOR HG XXXX"
Anyway to rename this somewhere?
ACD w/agent
ACD is linked to voicemail (vm to email) and DID
This appears to work just great!
However, internal calls to the ACD ext shows on the phone = CALL RINGING FOR HG XXXX"
Anyway to rename this somewhere?
42
MiVoice Office 250/Mitel 5000 / Re: 1 User 2 locations, how to setup phone?
« on: July 26, 2018, 02:45:33 PM »Has anyone heard when, or if, Mitel is going to release cross node hotdesking?
Is there anyway to do this now?
I now have 2 people who this would be beneficial for.
43
MiVoice Office 250/Mitel 5000 / Re: 5320 voicemail keeps disconnecting
« on: May 23, 2018, 03:48:55 PM »
Not getting anywhere, so I removed the phone, user and voice mailbox form the controller and reset it up. Hopefully that will fix things.
44
MiVoice Office 250/Mitel 5000 / Re: 5320 voicemail keeps disconnecting
« on: May 18, 2018, 11:24:33 AM »
correct - joe schmoe IT man
45
MiVoice Office 250/Mitel 5000 / Re: 5320 voicemail keeps disconnecting
« on: May 18, 2018, 11:16:36 AM »
works just fine on any other phone.
and what is Avdapmon ?
and what is Avdapmon ?