Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: dan231 on December 04, 2019, 12:08:54 PM
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How do I add an extension to be available to select to be added to a hunt group as as agent?
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dan231,
Your request is a little vague, but if you are asking how to make Agent IDs then just go to Hunt Group Related Information and create them there.
You only need Agent IDs if your agents are moving around from desk phone to desk phone though.
Thanks,
TE
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Sorry - I'm not exactly sure how to describe my issue.
I do have users that move and I already have some IDs setup.
The issue is that when I go to add a Agent inside of the Hunt Group, I am only presented with ACD Agent ID or ACD Agent ID Ext List.
Inside the ACD Agent ID, is a short list of extensions. Most of them are already included as agents.
How can I add more to the ACD Agent ID list?
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How can I add more to the ACD Agent ID list?
Right click and select the Agent ID from the list.
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How do I add new ones? I right-click and am presented with a short list of extensions. Most of them are already included as agents.
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dan231,
I already told you how to create new Agent IDs, but just to reiterate.
Go to Hunt Group Related-Information > ACD Agent IDs > Right-Click in the right-hand side and Create Agent IDs.
Thanks,
TE
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Thank you! I was not looking in the right section. I found it now.
Sorry - and thank you both!