Topics

1

SIP On Mitel / Using MITEL 5340 in SIP mode on MSTeams

« on: November 13, 2023, 07:13:02 AM »

Hi all,

We're running a pretty big MITEL estate, with lots of 53xx handsets.

I was wondering if anyone had tried using a 53xx in SIP mode to connect to MSTeams Phone System?

We're hopefully migrating to MSTeams Phone System but will have the need for a few handsets in reception areas etc an d I didn't really want to buy new hardware.

Is it a non-starter ?

Kind Regs,
Rob.

2

Mitel MiVoice Business/MCD/3300 / Voicemail - option missing to record an out of hours message

« on: January 27, 2023, 09:30:36 AM »

Hi all,

Probably something really silly I've missed, but some of my mailboxes allow the users to record an out of hours message in option 8 option 4, some then get 1 to record message for in hours and 2 for out of hours, others don't get the choice...

I guess this is a mailbox setting, but I can't find the ****** thing !!!

Any help greatly appreciated

R.

3

Mitel MiVoice Business/MCD/3300 / Mitel Border Gateway MBG

« on: March 01, 2018, 12:52:29 PM »

Hi all,

Any advice on configuring homeworkers on MBG's ?

Is there a user guide handy ? I looked but could not see... may have man-scanned...

I've set up a 5320 as an IP device only so I can HOTDESK on to it when I'm WFH and HOTDESK on to my office phone when working in the office - is that good practice ? I take it you can't have the same number co-located in 2 places ?

The 5320 works at home but gets stuck on the HTML App Upgrade screen so isn't very functional, although I do get dial tone (can't use any keys inc HOTDESK when that screen is stuck on)

On the 5320, I've pointed the Teleworker and all the config to the MBG as this has an internet routable address 195.xx.xx.xx - is that right ?

I took the handset in to the office to upgrade the firmware - this should be possible from home though, right ?

Thanks all - this is a great forum !
Rob.

4

Mitel MiVoice Business/MCD/3300 / Double Beep on a 5360 (on hook)

« on: February 28, 2018, 07:58:31 AM »

Hi all,

I've got a receptionist getting driven nuts by a 5360 handset which is giving a double beep every couple of seconds, while the phone is ONHOOK

It's not got a cordless handset or headset so it's not batteries.
There's no features set on it that I can see in "locate feature extn". I've also cancelled all active features by FAC
There's no error logs or events at the time it started.
I've turned off the error beep notification in settings.
I've reset the handset by unplugging and changing the type to a 5320 and back and doing the ### extn number

but it's still bleeping...

Any thoughts ?

Thanks,
Rob.

5

Mitel MiVoice Business/MCD/3300 / Voicemail for HotDesk Users...

« on: December 11, 2017, 08:55:35 AM »

Hi all,

I've got Voicemail set up and working for HotDesk users (and everyone else) on RTNR & BUSY in Call Rerouting 1st Alternative.

However, when a HotDesk user logs off and their extn number is rang, it doesn't go to Voicemail at all - just get busy tone (or is it NU, will have to check ?)

I've read on the forums that a logged off HotDesk user is treated as busy - is that correct? If so, why don't I get voicemail ?

Thanks in advance for any ideas !

Kind Regs,
Rob.

6

Mitel MiVoice Business/MCD/3300 / Is there a CRON equivalent on MiVoice ?

« on: November 07, 2017, 07:09:49 AM »

Hi all,

I want to set up a change to a system speed call (and back) on a weekly basis.

I used to do this by maintenance command CRON (well KRON, they were German) on the HiPath 4000, question is - is there a MiVoice equivalent ?

Or an easy way, can't see an option in scheduling ?

All thoughts and ideas more than welcome...

Kind Regs,
Rob.

7

Mitel MiVoice Business/MCD/3300 / 5624 Wifi Handsets - Where do they get the time & date from ?

« on: October 10, 2017, 11:57:56 AM »

Hi all,

Where do the 5624 wifi handsets get their time and date from ?

I've got 2 fully working handsets with different times and different dates on...

The menu options lets you change the time and date format, but not the actual time and date (from when I can see, happy to be proven wrong !)

Kind Regs,
Bobbley

8

Mitel MiVoice Business/MCD/3300 / Can't reroute to VM after call forward always

« on: September 11, 2017, 06:17:31 AM »

Hi all,

I'm a new user and this is my first post so please be gentle with me...

MiVoice Business 7.1 PR2

I have extn A forwarding (always) to Extn B in Call Forwarding Profile - works OK
Extn B reroutes to voicemail - works OK if I ring Extn B

However, when I ring Extn A it rings Extn B OK but does not forward to B's voicemail - it keeps ringing.

I assumed this was class markable, so I've played with the COS settings but to no avail

Thanks in advance for any thoughts

Kind Regs,
Rob.