Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: kaericarroll on April 13, 2022, 06:41:34 PM
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Hey everybody!
We'd submitted a request to port a phone # into our account to our PRI phone vendor.
Something they did on the back end took all our phones our at 1 PM today - no inbound or outbound calling.
They just called, and we can now receive inbound calls (YAY!) - and we can make outbound calls... EXCEPT - we now have to dial +1.
Meaning, to place a long distance call before, you dialed:
8 (for an outside line) + area code + number.
NOW, since they put the phone system back online, if you dial the same way:
8 (still for the outside line) + area code + number, it cuts off after the 7th digit and disconnects the line...
The tech I talked to just said, "Well just dial a 1," which works! - but means you have to dial:
8 + 1 + Area Code + Number
That means that all the long distance #s programmed into the system are no longer going to work.
The tech is insisting that something on the PHONE system changed (!*)(&$!*($) - but I'm not even sure where to look for where that leading digit is programmed. (And I highly doubt something changed on the phone system, I'm 95% sure it's their screw-up.)
Can anybody point me in the right direction?
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kaericarroll,
The Dial 8 is a feature code that can be found at this location.
System > Devices and Feature Codes > Feature Codes > Outgoing Calls
However, what you are most likely having an issue with would be under the Numbering Plan as that is where ARS (Automatic Route Selection) is programmed and more importantly the Area Flags.
The first place you should look is at this location.
System > Numbering Plan > Area Flags
You will want to verify that the following is setup.
- Office Codes Used As Area Codes - Yes
- Area Codes Used As Office Codes - Yes
- Local 7/10 Digit Dialing - Yes
- Toll Digit Allowed On Toll Local Calls - No
- Toll Digit Required On Toll Long Distance - No
This should allow you to dial 7 or 10 Digit Local numbers.
Thanks,
TE