Mitel Forums - The Unofficial Source

Mitel Forums => Aastra - MiVoice Office 400 and MiVoice MX-One => Topic started by: hazone on September 28, 2022, 02:48:07 PM

Title: MITEL 430 PBX in Recovery mode - Missing firmware
Post by: hazone on September 28, 2022, 02:48:07 PM

Hi All,

let me begin introducing myself, I'm a NOT a PBX or Phone specialist, i'm an IT technician helping a friend. So please be patient with me.

In July the PBX (Mitel 430) while working has turned in Recovery mode (1 second Red blinking status led on booting). I can find the IP, i have installed the REcovery software for emergency procedure, but what i'm missing is the firmware/base software. The Mitel technician who have installed the system is no longer available as they have bankrupted.

My friend doesn't have any licenses' back up. What can they do?

Thank you in advance

 Lorenzo

Title: Re: MITEL 430 PBX in Recovery mode - Missing firmware
Post by: bojo387 on September 29, 2022, 12:52:58 AM

Does a reboot not fix it?

The license code/file is tied to a specific SW level and to that system's EID. It is best to go through an authorised Mitel partner.

Title: Re: MITEL 430 PBX in Recovery mode - Missing firmware
Post by: hazone on October 01, 2022, 04:55:24 AM

How can i find the EID?

Title: Re: MITEL 430 PBX in Recovery mode - Missing firmware
Post by: bojo387 on October 06, 2022, 04:25:03 AM

Have you checked for a label sticker on the 430 with the EID on it?