Topics

1

Mitel MiVoice Business/MCD/3300 / Blocking Inbound calls

« on: December 18, 2008, 12:29:22 PM »

I have a need to block an inbound caller. Does anyone know if this is possible or do I need to contact AT&T.

2

Mitel MiVoice Business/MCD/3300 / Transfer goes to Dial Tone

« on: November 13, 2008, 07:47:18 AM »

I have a remote clinic with a 3300 and all IP phones.  We have been having a lot of strange things happening there.  Now it seems that when a call is transfered they get disconnected.  Receptionist answers call and presses  Trans/Conf, dials extention, hears first ring, either presses T/C, release key, or hangs up, and the call is disconnected.

I am sure something is set wrong somewhere, but WHAT?

Thanks
MS

3

Mitel MiVoice Business/MCD/3300 / Cross Talk - Cross Connect_ Not Sure

« on: October 24, 2008, 08:17:31 AM »

We have three 3300's  Two at Remote Clinics.  What is happenig is that on occasion when someone from our main hospital dials ext 4001 it will ring a few times and suddenly they may be connected to anothers cell phone or the residences of a patient who happens to be trying to call the clinic at the same time.

Our provider feels this is an AT&T problem, At&T of course says the opposite.  Provider has replaced the cable from AT&T box to the 3300 so we are fairly certian that we have good copper.  AT&T has checked all of their Copper from the CO to the D-Mark abd says it is good.

I throw this out to all for help, Any Ideas guys??

thanks
Mike

4

Mitel MiVoice Business/MCD/3300 / PING an internet address

« on: September 09, 2008, 03:18:10 PM »

Is there a way to ping an internet address from within the 3300?

I need to prove that one of our 3300's is able to see the internet, and would like to PING 4.2.2.1

5

Mitel MiVoice Business/MCD/3300 / Licenses

« on: August 28, 2008, 07:12:23 AM »

We have three Mitel 3300 controllers.  Two of them have more IP licenses than they will ever use.  Has anyone ever transfered licenses from one controller to another?  Just trying to save the company a few Bucks.  thanks

6

Mitel MiVoice Business/MCD/3300 / IP Phone reboots

« on: June 03, 2008, 05:23:30 PM »

I have one 5207 IP Phone that re boots at will. 

This hapens to be the Chief of Staffs phone and he says it always happens when talking to a patient.

I have changed phones twice, patch cords 5-6 times, ports in the switch (HP2650), even moved him to another switch, and changed out the RJ45 wall connection.

Any Ideas ?

7

Mitel MiVoice Business/MCD/3300 / New Release

« on: June 02, 2008, 01:57:51 PM »

Our system is on Release 7.0.  Does Mitel notify users of new releases or must we rely on our vendor?
How difficult is it for the end user to install a new release?

8

Mitel MiVoice Business/MCD/3300 / Call Park

« on: May 14, 2008, 03:41:38 PM »

We have had the Mitell 3300 for about three years.  It seems that there are features in it that we were never educated on .  When we call the installer it is like an experiment to figure out how to use it.

I am under the impression that "Call Park," should allow the receiver to "Park" a call and then make an announcment over the PA system as such "Dr. DoGood you have a called parked on 1234."

Does anyone know if my thought process is correct, and how this is set up???