Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: achilleterzo on September 28, 2011, 11:13:28 AM

Title: Hiding Caller ID on incoming call
Post by: achilleterzo on September 28, 2011, 11:13:28 AM: Hi all, thank for this great resource for mitel.

We have some problem to hide the caller id from our phone.

Actualy we used a 0 value on "After Answr Display Time" under phone and agent CoS.
It resolved the problem and show the correct queue text until an agent transfer the call.

After a transfer, this setting get lost and caller id overwrite queue label.

How i can prevent this?
Title: Re: Hiding Caller ID on incoming call
Post by: wiseguy on September 28, 2011, 02:40:03 PM: There is a CoS option to prevent the internal sending of the caller ID. This only works within a Mitel switch/network. Interworking via DPNSS or Qsig will not responde to that option. Maybe this is what you're looking for.
Title: Re: Hiding Caller ID on incoming call
Post by: achilleterzo on September 29, 2011, 03:30:29 AM: Quote from: wiseguy on September 28, 2011, 02:40:03 PM
There is a CoS option to prevent the internal sending of the caller ID. This only works within a Mitel switch/network. Interworking via DPNSS or Qsig will not responde to that option. Maybe this is what you're looking for.

Hi, thank for your reply, i'm talking about mitel phone only, how it's called this option?
Title: Re: Hiding Caller ID on incoming call
Post by: wiseguy on September 29, 2011, 11:55:25 AM: The option is from release 8.0 onwards and is called:
Suppress Delivery of caller ID display between sets and Suppress Delivery of caller ID display between sets Override.
Title: Re: Hiding Caller ID on incoming call
Post by: achilleterzo on September 30, 2011, 03:50:21 AM: Oh thank, but we are in the 7.1... then there is no tricks we can use for that maybe.
Title: Re: Hiding Caller ID on incoming call
Post by: wiseguy on September 30, 2011, 02:36:47 PM: Sorry, if your company wants to use this sort of feature then the only way is forward...................Upgrade.