Messages

16

Mitel MiVoice Business/MCD/3300 / Re: 3300 loses software during reboot

« on: May 05, 2016, 10:55:02 AM »

Ralph,

Would you suggest shutting down the controller removing it and reinstalling/seating it, boot it back up and go forward and see if that resolves it?  Catch is, I can do that, but then if I have to reinstall software again, then buy a new drive and reinstall again..  Will have to debate.

Which drive is recommended, depending on price, I may just replace the drive as it probably cheaper than all my time reloading..  Though, don't get me wrong, I actually enjoy the process of manually installing or upgrading the software, however I like it better when it is on my schedule and my terms.  LOL

17

Mitel MiVoice Business/MCD/3300 / Re: 3300 loses software during reboot

« on: May 04, 2016, 03:33:22 PM »

can I put in any SSD?

18

Mitel MiVoice Business/MCD/3300 / Re: 3300 loses software during reboot

« on: May 04, 2016, 02:43:15 PM »

I have a 3300 CX II.  Software version 13.2.0.17 Or release leve 7.2  However this same issue was happening with version 6.x as well.

Now if I wanted to replace the hard drive, I believe you can't just replace it with any ole hard drive right?

19

Mitel MiVoice Business/MCD/3300 / 3300 loses software during reboot

« on: May 04, 2016, 09:52:03 AM »

I am having a reoccurring issue with one of my 3300 controllers.  If the controller is rebooted, occasionally it loses the software and won't boot.  It retains the IP address, but gets stuck in a reboot state and doesn't see the software to boot to.  I have to reload the software manually, update the licensing and then do a restore.  During the restore it reboots twice and is fine, comes up and we move on with life.

However this has happened I would say 4 times now in the last couple years.  Am I having hardware failure, am I loading the software wrong, guess I am trying to find out why.

This did happen once on one other controller, but that one has been solid since.  Luckily I leave a serial cable from the controller into a computer at each location so I don't have to drive to those locations to reload.

Has anyone else experienced this or have any advice for me?

Thank you for any input...

20

Mitel MiVoice Business/MCD/3300 / Re: CLID is different when conferencing

« on: March 09, 2016, 05:12:12 PM »

though I had her call me via outside line, then I had her call another line via outside, so she placed both calls?

21

Mitel MiVoice Business/MCD/3300 / CLID is different when conferencing

« on: March 09, 2016, 03:51:33 PM »

I have a user who if she internal dials, it comes up as her ext.  If she dials out, the CLID goes out as her phone number.  Now if she calls out and the CLID is in fact her phone number, now she conferences in another number, the CLID is that of another phone number at her location?

I viewed the CPN substitution and that looks good, as does the telephone directory.

I don't even know where to start with this one?

Thank you,

22

Mitel Software Applications / Voicemails ending up in Junk Mail Folder

« on: February 16, 2016, 09:08:48 AM »

We use Nupoint for our voicemail.  Some of our users we are using SMTP forwarding with a short message retent, so they get their voicemail into their email inbox.

Lot of our users are now reporting out of the blue voicemails are starting to end up in the Outlook Junk Mail Folder.  At first I thought it started after I upgraded to MiCollab version 7, as it now supports sending caller line ID pass through.  But as I started looking into this, I think it was happening before.

On some of the users we added to their safe recipients list our server name.  IE   @servername   Though it is still happening.

Anyone else notice this and find a way to resolve this so it continues to go into their inbox?

23

Mitel Software Applications / MiCollab 7 after upgrade softphones get a dial tone of sort

« on: February 12, 2016, 11:40:58 AM »

I recently upgraded the MiCollab server to version 7.  Since that upgrade when the softphone users dial out, they get a dial tone and weird beeps first, then it starts to ring. Whereas before, it would just start ringing.

Calls still work, but users are not liking that.  What changed?  How can I turn that off?

Thanks for any input.

24

Mitel Software Applications / Re: Chat history saving is unchecked but can still see from server

« on: December 04, 2015, 11:15:05 AM »

Just checking to see if anyone has any advice yet for me?

25

Mitel Software Applications / Re: Chat history saving is unchecked but can still see from server

« on: November 18, 2015, 03:26:15 PM »

Found another article on this and it suggested using Midnight Commander.

I did try that, getting farther.  However, when I find the file, still can't determine how to set enable =no?
then the second part doesn't make sense if I am doing it from MC?

I am getting closer I think, almost there.  Still looking for more suggestions.

26

Mitel Software Applications / Re: Chat history saving is unchecked but can still see from server

« on: November 18, 2015, 02:59:20 PM »

So I have figured out so far, I think the "edit" at the start of the line shouldn't be in there.  If I remove that I get a line that says permission denied.  which is strange being I am logged in as root.

I am working with my support vendor as well, but they are not well at linux apparently either.

I don't understand why there isn't a option to turn it off in the configuration window of MAS.  Seems that would be more convenient.

27

Mitel Software Applications / Re: Chat history saving is unchecked but can still see from server

« on: November 17, 2015, 01:32:59 PM »

This is great, what I was looking for.  However, I must admit I am a little confused yet though.  I use SSH to putty into the server under Root to go to console and edit mailboxes and what not.  I log in at Admin to do backups and what not.  I am unfamiliar with entering commands such as this.

I logged in as root and at the prompt pasted this command but it just barks at me.  So feel like i need to enter a command to get into config mode or something?

Please advise.

28

Mitel Software Applications / Re: Chat history saving is unchecked but can still see from server

« on: November 12, 2015, 10:41:36 AM »

I am bringing this up again to see if anything over time has changed or if anyone has any new input on how to stop the system from recording?

29

Mitel Software Applications / Audio Web Conferencing

« on: October 12, 2015, 11:44:48 AM »

Hello,

I am posting this under general so I can a wider span of people seeing this post.

What do you use for audio web conferencing in your organization?  Do you integrate it with your Mitel system?

We are currently using Mitel Audio Web Conferencing, however not sure we are that excited about it.  So I have been tasked with evaluating other products out there to use.  I should point out we are using the collaboration advanced not the UC360.

I would like to have the option of a good camera to use with each location as well, ease of use for the end users, something that is stable and solid.

Please respond with your recommendations or experiences.

Thank you,

30

Mitel Software Applications / Re: Converting .LREC file

« on: July 06, 2015, 11:12:00 PM »

okay, patience is one thing I do not have.  So if I would have just been patient and waited after hitting export, I would have seen that eventually it comes up.  So I look to be in good shape.  Darn it.

Thanks....