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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Anders on January 22, 2018, 11:56:41 AM

Title: Accessing 69xx
Post by: Anders on January 22, 2018, 11:56:41 AM

Hi Everyone,

I'm having some issues with accessing a 6940 through the browser - and I am a bit stuck.
I have the IP of the 6940 Phone, and I have tried accessing it though both http and https
However it is not letting me access the phone - I have tried scanning the IP with NMAP for open ports, but everything is closed.

I have tried disabling the firewall on the Phone, still no luck.

I can ping the phone from my computer, no issue.

Now I am not sure if I need to enable something on the 3300, phone, COS etc
does anyone have any suggestions ?

Thanks
Anders

Title: Re: Accessing 69xx
Post by: acejavelin on January 22, 2018, 12:26:16 PM

What are you trying to do? I didn't think there was anything you can do with the phone that way...

Title: Re: Accessing 69xx
Post by: Anders on January 22, 2018, 01:17:15 PM

I believe it is called Web UI features
As per http://edocs.mitel.com/UG/EN/MiNet/1.0/6900_Series_Administrator_Guide.pdf page 34

Title: Re: Accessing 69xx
Post by: sunspark on January 22, 2018, 01:53:34 PM

Quote from: Anders on January 22, 2018, 01:17:15 PM

I believe it is called Web UI features
As per http://edocs.mitel.com/UG/EN/MiNet/1.0/6900_Series_Administrator_Guide.pdf page 34

Maybe the version of your firmware?

What is the version?

Title: Re: Accessing 69xx
Post by: Anders on January 22, 2018, 02:10:13 PM

I have version 01.03.00.101 and Call Server Rev. 14.0.3.22

Title: Re: Accessing 69xx
Post by: acejavelin on January 22, 2018, 03:34:03 PM

Did you set a passcode in System Security Management for Phone Administrator Passcode?

Learning as I'm going through this, trying to access the 6930 I have on the bench...

This seems to be the key, I couldn't get any response from the phone until I set this passcode, then rebooted the phone, then I was prompted to login. Used 'root' and the passcode I set and was able to access the phone's web portal.

Title: Re: Accessing 69xx
Post by: sunspark on January 23, 2018, 06:40:10 AM

Quote from: acejavelin on January 22, 2018, 03:34:03 PM

Did you set a passcode in System Security Management for Phone Administrator Passcode?

Learning as I'm going through this, trying to access the 6930 I have on the bench...

This seems to be the key, I couldn't get any response from the phone until I set this passcode, then rebooted the phone, then I was prompted to login. Used 'root' and the passcode I set and was able to access the phone's web portal.

Yes , i confirm . I did the same thing to make it works

Title: Re: Accessing 69xx
Post by: Anders on February 14, 2018, 09:52:35 AM

Hmm I'm still having issues
I've gotten the IP from the 6940 phone, I can ping the phone
However I'm getting no response when I try and use a browser to connect to that IP - I have tried both HTTP and HTTPS

I've tried changing the password in System Security Management from the default one to a different one.

I've tried rebooting the phone multiple times, I've tried scanning the IP for open ports and I am not finding any

Title: Re: Accessing 69xx
Post by: sunspark on February 14, 2018, 04:59:39 PM

Quote from: Anders on February 14, 2018, 09:52:35 AM

Hmm I'm still having issues
I've gotten the IP from the 6940 phone, I can ping the phone
However I'm getting no response when I try and use a browser to connect to that IP - I have tried both HTTP and HTTPS

I've tried changing the password in System Security Management from the default one to a different one.

I've tried rebooting the phone multiple times, I've tried scanning the IP for open ports and I am not finding any

Firewall or proxy issue.

Assign static ip and use a small poe switch. Put only the phone and your computer.

Title: Re: Accessing 69xx
Post by: Anders on February 15, 2018, 09:08:17 AM

Quote from: sunspark on February 14, 2018, 04:59:39 PM

Firewall or proxy issue.

Assign static ip and use a small poe switch. Put only the phone and your computer.

Are you referring to the firewall that is build into the 6940 ?

The Vlan that my PC is on is different than the vlan that the phones reside on, that could possible the the issue.
I'll do a bit more digging around.