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Mitel MiVoice Business/MCD/3300 / Re: SMB Embedded Nupoint Auto Attendants
« on: February 16, 2024, 09:21:53 AM »
Yes, the church and school each have their own phone number.
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Mitel MiVoice Business/MCD/3300 / SMB Embedded Nupoint Auto Attendants
« on: February 15, 2024, 06:58:38 PM »
I will preface my question by stating that I have over 25 years of experience in telecommunications. I have installed and been certified in Nortel, Iwatsu, ShoreTel, Samsung, Avaya, the Mitel 250, 470, and most recently the MiVoice Business. I currently have a MiVoice Business SMB with Embedded NuPoint VM on the test bench being prepped for installation next week.
The customer is a church and school. We are installing SIP trunks and porting their current numbers to the SIP trunks. Currently the church and the school each have their own answering machine for messages. They would like to have separate Auto Attendants for each. I am struggling how to find a way to do this on the SMB. The voicemail ports seem to automatically be tied to the voicemail hunt group and it does not appear that there is an easy way to split that up. The system is currently configured with 4 voicemail ports. I tried experimenting with a phantom extension but have not been successful. I built a call flow for testing and that works fine for the school side but I am not sure how to have a separate call flow for the church.
Any suggestions or help would be greatly appreciated.
The customer is a church and school. We are installing SIP trunks and porting their current numbers to the SIP trunks. Currently the church and the school each have their own answering machine for messages. They would like to have separate Auto Attendants for each. I am struggling how to find a way to do this on the SMB. The voicemail ports seem to automatically be tied to the voicemail hunt group and it does not appear that there is an easy way to split that up. The system is currently configured with 4 voicemail ports. I tried experimenting with a phantom extension but have not been successful. I built a call flow for testing and that works fine for the school side but I am not sure how to have a separate call flow for the church.
Any suggestions or help would be greatly appreciated.
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Mitel MiVoice Business/MCD/3300 / Re: SMBC Server Manager
« on: July 11, 2023, 02:56:05 PM »
Yes, my laptop has the same IP address that is in the range of the controller, and my subnet and DFGW are the same.
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Mitel MiVoice Business/MCD/3300 / SMBC Server Manager
« on: July 11, 2023, 02:14:23 PM »
I am setting up our first SMBC and following the instructions per the manual. When I get to the point to login to server manager I get a Forbidden message that states that I do not have permission to access server-manager on this server. Has anyone else encountered this?
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Mitel MiVoice Business/MCD/3300 / Dial Out on Specific Line
« on: February 13, 2023, 01:29:58 PM »
I have a customer that is a small medical office with 7 analog lines. They have a CXii with Embedded Voicemail and 6900 phones. Line 4 is a private line that rings on 1 phone. They dial 9 to call out, but want to know what they can do to specifically dial out on line 4. I thought maybe they could just dial the trunk number to dial out but that does not work. What is the easiest way to accomplish this?
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Mitel MiVoice Business/MCD/3300 / Re: Number of Rings for Operator
« on: February 13, 2023, 01:17:19 PM »
MLAA
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Mitel MiVoice Business/MCD/3300 / Re: Number of Rings for Operator
« on: January 27, 2023, 01:22:51 PM »
Nevermind, I found it. Transfer Ringback Timeout under Voicemail Options. It is set to 8 by default and I was able to increase it to my desired time.
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Mitel MiVoice Business/MCD/3300 / Number of Rings for Operator
« on: January 27, 2023, 12:52:27 PM »
I have a CX ii chassis with 9.4 software and Embedded Voicemail that I am in the process of programming for installation in a small medical facility. I have four 6930 phones for the Operators and twenty-six 6920 phones for the remainder of the facility. The system is programmed so that calls answer with the Auto Attendant and present the callers with several options. During the day, callers are allowed to press 0 or remain on the line to speak to the operator. One phone has been designated to ring on the operator calls. When 0 is pressed the extension rings for 10 seconds and then a canned greeting comes on to say that no one is available to take your call, dial another extension or press 0. I need the phone to ring longer than 10 seconds. I have tried changing every timer I can find and nothing has made a difference. I have tried Call Rerouting, extending the CFNA timer, the call routing timer, and nothing has worked. When Night 1 and Night 2 are activated, we have it set up so that it never rings the operator extension and that works perfectly fine. How can I make this phone ring longer?
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Aastra - MiVoice Office 400 and MiVoice MX-One / Block Incoming Number
« on: December 22, 2022, 02:54:36 PM »
On the Mitel 470, is it possible to block an incoming number? I have seen a lot of literature about digit barring on outgoing calls, but a customer wants to know if they can block a certain number from calling inbound.
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MiVoice Office 250/Mitel 5000 / Re: Error when run Database
« on: March 01, 2022, 09:46:11 AM »
I had the same error recently at a customer site. I had just upgraded the system to 6.3 SP7 and installed the new version of SAD and DB programmer. It happened on two different PC's at the same customer. I have not been back to check it again. I thought it was the Microsoft Access Database Engine because I always have to reload the App at this particular customer, however that did not fix it so I have been trying to find a solution. If anyone else has experienced this and has a solution I would greatly appreciate your input.
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MiVoice Office 250/Mitel 5000 / Re: Off Hook access
« on: April 20, 2021, 06:45:05 PM »
Thank you. I have used House phone before so I am familiar with it. I will test it out and see if it works for them.
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MiVoice Office 250/Mitel 5000 / Off Hook access
« on: April 20, 2021, 04:03:05 PM »
I have a customer moving from a Nortel/Avaya background to the 250. They are used to having the phone automatically access a certain trunk line when they go off hook on the phone. By default the 250 automatically goes to intercom dial tone when the user goes off hook. In the 250, is there a way to have the user access a certain trunk or trunk group when they go off hook? I have been searching and have not yet found a way to do this, but it seems relatively simple.
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MiVoice Office 250/Mitel 5000 / Re: Mitel 250 and Phone Manager end of life announcement!!
« on: April 16, 2021, 09:44:54 AM »
I posted a thread about this on Tuesday. What our Owner/President has learned from Mitel is that the 250 will go end of sale in January of 2022. The cards and other hardware will go end of sale about 6 months later and support for the 250 will end in 2026.
This is pretty unfortunate because I have 3 of these scheduled to install within the next few weeks.
This is pretty unfortunate because I have 3 of these scheduled to install within the next few weeks.
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MiVoice Office 250/Mitel 5000 / 250 End of Life
« on: April 13, 2021, 01:03:11 PM »
I just heard that the MiVoice 250 is being designated for End of Life in January of 2022. Has anyone else heard this? That's unfortunate. Of the 8 phone systems I have been certified on, the 250 is probably my favorite. I love how easy it is to program. I will miss it very much.
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Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Wake-Up Call on Mitel 470
« on: July 09, 2020, 08:03:27 AM »
I tried it from the front desk phone which is a 6873i and I received a busy signal. I guess my next step is to upgrade the software, but I am not convinced that that will clear the issue.