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Mitel Forums => Mitel Software Applications => Topic started by: ZuluAlpha on November 13, 2017, 08:16:56 AM

Title: MBG Help File Download Failed
Post by: ZuluAlpha on November 13, 2017, 08:16:56 AM

Occasionally I see this alarm on our MBG:

Application   : MBG
Event Type   : file download failed
Value      : [ip address of 3300 (various]]/help5340_en.spx
Severity   : major
Description   : comment:Download of file failed, icp:[ip address of 3300 (various)]

Download of the help file failed it appears. But why? And how do I, or how can I stop it?

Title: Re: MBG Help File Download Failed
Post by: dilkie on November 13, 2017, 08:37:34 AM

looks like your MBG can't reach your icp's tftp ports (20001/udp, 69/udp) to download files needed by some of your sets.

unless this is just a temporary situation (3300 rebooted or something).

Title: Re: MBG Help File Download Failed
Post by: ZuluAlpha on November 13, 2017, 09:15:54 AM

It's not temporary, but it's not constant either. I might see it happen 3-4 times a week. No one ever seems to go offline.

I will check those ports, thank you for that suggestion.

Title: Re: MBG Help File Download Failed
Post by: dilkie on November 13, 2017, 11:28:37 AM

interesting... it sorta points to a network issue between mbg and your icp's.

you can lower the severity of that alarm and make the noise go away.

Title: Re: MBG Help File Download Failed
Post by: ZuluAlpha on November 15, 2017, 10:35:57 AM

I will probably turn the severity down on this one, but for anyone doing research I ran a basic connectivity test in Administration > Diagnostics and in this particular case the firewall wasn't blocking anything - at least at the time I ran the diagnostic.

Successfully contacted ICP "PBX5" on ports:
    UDP port 69, UDP port 20001, TCP port 6800, TCP port 6802, TCP port 3999
Failed on these ports (this is not necessarily a problem):
    TCP port 6801, TCP port 3998