Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: hsearson on April 06, 2010, 08:31:50 AM
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Ever called a business and you don't hear a ring back? You dial the number and the first thing you hear is the auto attendant? How is that accomplished in the 3300/MCD? Or is it something the service provider sets?
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A lot depends on the trunks and the type of system they're connected to.
In general, a PRI trunk or a E&M trunk on a T1, the ring back tone in provided by what ever device it's connected to.
So if you're calling an IVR system and that system is connected to an E&M trunk, they're typically isn't ring back although I would think ring back could be added.
Now on a Mitel, I can't think of any way to stop ring back. I'll let others jump in here and correct my assumptions but I can't think of a situation where there wouldn't be ringback unless you are connected to a 3rd party device.
Ralph
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In ACD you have a setting for how long the ringback plays before the first RAD. Not sure if there is a timer that could be adjusted on how fast the voicemail ports answer....