16
MiVoice Office 250/Mitel 5000 / Re: 2 different MiCollab apps. What one is better?
« on: March 20, 2017, 07:13:40 PM »
Fantastic! Thank you!!!
News:
Welcome to Mitel Forums. The Mitel resource - by techies, for techies...
Show Posts
This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.
17
MiVoice Office 250/Mitel 5000 / Re: 2 different MiCollab apps. What one is better?
« on: March 17, 2017, 12:26:51 PM »
Thanks guys.
Do you guys have anything official stating that mitel has discontinued or dropped support for the MiCollab and the Mivo250?
I tried to find the docs PB 20160177 & PB 20160159 but was unable to find them. I want to make sure when I talk to the mitel dealer that I'm well informed.
Do you guys have anything official stating that mitel has discontinued or dropped support for the MiCollab and the Mivo250?
I tried to find the docs PB 20160177 & PB 20160159 but was unable to find them. I want to make sure when I talk to the mitel dealer that I'm well informed.
18
MiVoice Office 250/Mitel 5000 / Re: 2 different MiCollab apps. What one is better?
« on: March 16, 2017, 06:15:00 PM »
Thanks Tech Electronics. Really appreciate your replies.
Does the Phone Manager have a Border Gateway so the softphone's can be used outside the office?
Does the Phone Manager have a Border Gateway so the softphone's can be used outside the office?
19
MiVoice Office 250/Mitel 5000 / Re: 2 different MiCollab apps. What one is better?
« on: March 16, 2017, 12:39:28 AM »Quote
The MiCollab still works with the 5000/250, but the MiCollab client formally UCA will no longer be supported, but the remaining features of the MiCollab will be supported for the 5000/250. Also to answer you question on whether you would get more features going to the new client the answer would be no as there are no major changes between the two so you aren't missing out on much. I am not sure what issues you are having with the MiCollab client on the 5000/250, but the only one I know of is an issue with the iPhone speaker function properly; everything else seems to work just as expected.
Thank you for the detailed reply.
As I'm still a NOOB with this phone stuff, can you help me understand the above statement?
Is the MiCollab Client the one that runs on your PC to show you who's phoning, etc? Or are you talking about the MiCollab Iphone App? (grey one)
Can the phone manager work as a standalone softphone? That all we want and all we us the MiCollab for. I looked at some screenshots for the Phone Manager and it didnt appear to be a softphone for iphone, more a availability, status and messaging app?
Our MiCollab (grey one) is very odd. If you don't open up the app every morning and usually once again during the day, the phone will not ring.
Most of the time the softphone (if you went into the app first thing in the AM before your shift) will ring at full volume if a call comes in...other times it will ring really quite, just enought that you can't hear it... until you swipe your phone on...then the ring will get full loud.
Other times, it won't ring at all, unless your phone is on and your in the app. As soon as you close the screen the phone won't ring.
And every day it does something different. These are dedicated phones with ONLY the micollab app and nothing else, and they have a different mood every day.
Overall it seems like a hokey temperamental occasionally working app made by someone in their basement. Its not me that's not impressed, I just feel like I let the staff down every time I try and trouble shoot the bugger phones...and there is nothing I can do but hope for a update or new version...and looks like that time will never come.
Oh, and as a softphone the absolutely tiny button you have to press to access the dial keypad is also silly. I wonder sometime if mitel uses what they make...or are they secretly still using Nortel phones and giving us the garbage ;-)
Now keep in mind this comes from a guy who has no life in the telecommuncations world. Just a tech who has to deal with angry users of the micollab softphone.
20
MiVoice Office 250/Mitel 5000 / Re: 2 different MiCollab apps. What one is better?
« on: March 14, 2017, 01:11:34 AM »
Its a long story. I'm frankly annoyed tired of hearing the "well the 5000 doesn't but the 3300 does..." Like the 2nd display page on the 5320, a proper "hang up" button, etc. Seems like the 5000 has always got the short end of the stick...or Mitel forgot about it.
Its like the 5000/250 is what it is, and they are not going to change it.
I'm not really concerned about switching system...just wanted to know options. We were tossing between a 3300 and 5000 since day one. Pricing was similar, with the 3300 only slightly more expensive. Still wish we just did the 3300.
The thing that is driving all this is our local phone shop just had us pay our yearly upgrade (I think for even 2 years) for the MiCollab for our 250...what is, from what I get, discontinued/EOL for the MiVo250. So basically we just paid for an upgrade for something that can't be upgraded.
Is it just me, or is that kind of silly by the dealer to offer that?
The ONLY reason we have the MiCollab is because of the softphones for use by our warehouse staff and their iphones. They ONLY use it inside the building on the local wifi. We've got a few teleworker users but what a pain that is to reliably keep working.
The legacy app has, lets be honest, never been great... with a host of issues and lack of features that mitel would simply blame "on apple"
It works but I feel like the app could be so much better, and through the years the upgrades and the app has remained the same with only some minor bug fixes in the back end. No major changes.
Can the new micollab app "do more"? That's really what I was looking for. Are we missing out?
Its like the 5000/250 is what it is, and they are not going to change it.
I'm not really concerned about switching system...just wanted to know options. We were tossing between a 3300 and 5000 since day one. Pricing was similar, with the 3300 only slightly more expensive. Still wish we just did the 3300.
The thing that is driving all this is our local phone shop just had us pay our yearly upgrade (I think for even 2 years) for the MiCollab for our 250...what is, from what I get, discontinued/EOL for the MiVo250. So basically we just paid for an upgrade for something that can't be upgraded.
Is it just me, or is that kind of silly by the dealer to offer that?
The ONLY reason we have the MiCollab is because of the softphones for use by our warehouse staff and their iphones. They ONLY use it inside the building on the local wifi. We've got a few teleworker users but what a pain that is to reliably keep working.
The legacy app has, lets be honest, never been great... with a host of issues and lack of features that mitel would simply blame "on apple"
It works but I feel like the app could be so much better, and through the years the upgrades and the app has remained the same with only some minor bug fixes in the back end. No major changes.
Can the new micollab app "do more"? That's really what I was looking for. Are we missing out?
21
MiVoice Office 250/Mitel 5000 / Re: 2 different MiCollab apps. What one is better?
« on: March 09, 2017, 07:25:37 PM »
Thanks guys.
So if we wanted to move one step up from the mivo250 to something that would with with the micollab, i'm assuming the the 3300 would be the next jump?
So if we wanted to move one step up from the mivo250 to something that would with with the micollab, i'm assuming the the 3300 would be the next jump?
22
MiVoice Office 250/Mitel 5000 / Re: 2 different MiCollab apps. What one is better?
« on: March 08, 2017, 01:21:28 PM »
What PBX's are meant to work with new gen client? Would our next option be the 3300? (what ever its called now I don't know)
Seems like the MiVO250 is becoming a legacy product?
Seems like the MiVO250 is becoming a legacy product?
23
MiVoice Office 250/Mitel 5000 / Re: 2 different MiCollab apps. What one is better?
« on: March 07, 2017, 11:10:36 PM »
Sorry would you mind clairifing this more. We just upgraded our MiCollab and the uca still works...only we're stuck with the old app.
Are you saying it won't work at all or just limited to the grey app? Is the blue app much better?
Do you have anymore info on the upgrade path? Very curious and will take any advice I can.
Are you saying it won't work at all or just limited to the grey app? Is the blue app much better?
Do you have anymore info on the upgrade path? Very curious and will take any advice I can.
24
MiVoice Office 250/Mitel 5000 / Re: 2 different MiCollab apps. What one is better?
« on: March 07, 2017, 12:15:29 PM »
What is the Mitel Phone Manager? Will that be avail with the miVO-250?
We're just using the softphone.
If we had a 3300, i'd imagine it would work fine?
We're just using the softphone.
If we had a 3300, i'd imagine it would work fine?
25
MiVoice Office 250/Mitel 5000 / 2 different MiCollab apps. What one is better?
« on: March 06, 2017, 05:34:11 PM »
We've got a Mitel 5000 aka Mivoice 250 now. We also have MiCollab server installed with teleworker.
This has always been an interesting challenge as our users have never really fell in love with the micollab app.
Recently in the app store found there is 2 apps. We've only been able to get the grey one to work, what is my understanding the old one.
Now upon further investigation, the second blue colored app appears to be a better, newer version and we attempted to connect to it. When you login to it, it asks for a auth code or to scan a QR code. We tried to rig the micollab server to send one out, but from what we can tell...this won't work with our 5000 (but will work with the astra 5000)
Here is a photo of the drop down showing the list of options. The mivoice 250 is not on the list...and I assume the 5000 is the new 5000? (damn mitel and using the same name for a newer system)
Long story. Does anyone have experience with either of the 2 apps, and is there a difference between them?
Is there any physical way to get mivoice 250 to work with this blue/white app?
Thanks!
This has always been an interesting challenge as our users have never really fell in love with the micollab app.
Recently in the app store found there is 2 apps. We've only been able to get the grey one to work, what is my understanding the old one.
Now upon further investigation, the second blue colored app appears to be a better, newer version and we attempted to connect to it. When you login to it, it asks for a auth code or to scan a QR code. We tried to rig the micollab server to send one out, but from what we can tell...this won't work with our 5000 (but will work with the astra 5000)
Here is a photo of the drop down showing the list of options. The mivoice 250 is not on the list...and I assume the 5000 is the new 5000? (damn mitel and using the same name for a newer system)
Long story. Does anyone have experience with either of the 2 apps, and is there a difference between them?
Is there any physical way to get mivoice 250 to work with this blue/white app?
Thanks!
26
MiVoice Office 250/Mitel 5000 / Re: 5320/30/40 Built in switch changed to gigabit
« on: December 01, 2016, 03:51:49 PM »
Ah, I see. I want aware there were even different models! That makes sense and makes it easier to identify!
Take care and thx for the quick reply.
Take care and thx for the quick reply.
The 5320, 5330, and 5340 were 10/100.
The 5320e, 5330e, and 5340e are 10/100/1000.
27
MiVoice Office 250/Mitel 5000 / 5320/30/40 Built in switch changed to gigabit
« on: December 01, 2016, 03:27:11 PM »
We purchased a lot of new 5320/30/40 phone a few years back. All came with built in gigabit switch to allow phone and computer use with a single RG45 wall port.
Anyhow, there were a few ebay units purchased over the years and I noticed some machines boot up with only 10/100 connection...i'm wondering if the 5320/30/40 units ever had only a 10/100 switch or the option for this?
I always assumed they all were 10/100/1000 switch built in but perhaps that is only the newer units?
Thanks!
Anyhow, there were a few ebay units purchased over the years and I noticed some machines boot up with only 10/100 connection...i'm wondering if the 5320/30/40 units ever had only a 10/100 switch or the option for this?
I always assumed they all were 10/100/1000 switch built in but perhaps that is only the newer units?
Thanks!
28
MiVoice Office 250/Mitel 5000 / Re: mitel 5000 5330's to finally get multi page screen?
« on: December 01, 2016, 03:13:17 PM »
Damn. Just had a great idea! Thought I could program the bottom nav buttons to do feature code #399 to toggle alt. keymap...this would basically act like a page switch. To bad the bottom nav/page buttons are not programmable 
29
MiVoice Office 250/Mitel 5000 / Re: mitel 5000 5330's to finally get multi page screen?
« on: December 01, 2016, 03:11:06 PM »
That was a quick reply! Thanks!
My understanding is the 5320's on the 3300 did not have multi page functionality until recently...there was rumors/promises from my mitel rep that we would one day see this on the 5000 as well. I understand the alternate keymap thing...(feature code #399 right?) but multi pages would be nice, especially since the 5320 users always are asking me why there is a page nav buttons at the bottom of the phone if they don't do anything. My answer is "because Mitel"
That and I wish we would get a hang up/cancel button like the 3300's get.
Have you seen any feature improvements in the 5000 in recent years that might be worth noting? Seems mitel does not advertise these things very well.
My understanding is the 5320's on the 3300 did not have multi page functionality until recently...there was rumors/promises from my mitel rep that we would one day see this on the 5000 as well. I understand the alternate keymap thing...(feature code #399 right?) but multi pages would be nice, especially since the 5320 users always are asking me why there is a page nav buttons at the bottom of the phone if they don't do anything. My answer is "because Mitel"
That and I wish we would get a hang up/cancel button like the 3300's get.
Have you seen any feature improvements in the 5000 in recent years that might be worth noting? Seems mitel does not advertise these things very well.
UncleJemima,
The 5000 does not have that built-in functionality in the phone like the 3300 does. What the 5000 does have however is an Alternate Keymap which will change what all the keys do when you perform a switch keymap feature code.
Thanks,
TE
30
MiVoice Office 250/Mitel 5000 / mitel 5000 5330's to finally get multi page screen?
« on: December 01, 2016, 02:52:17 PM »
I recall the 5320's getting multi page functionality on the 3000 series PBX...did this ever happen for the 5000?