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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: astempien on April 12, 2024, 01:33:37 PM

Title: MITEL 5634 WIFI HANDSET - TELEWORKER Configuration
Post by: astempien on April 12, 2024, 01:33:37 PM

Apologies to start, as my technical expertise with these system is very limited. I was given some of these 5634 Handsets to configure. Internally, I was able to get them setup without issue. Where I am having a problem is setting them up an an external network. I am configuring it with an External Network for testing (Network A in PDM) and am able to get a connection. But on the handset I just get "No Access". Attaching some photos as to where I am so far.
1. WinPDM SIP settings
2.User and Settings Page detail
3. MGB, SIP, MiNET, Telework pages

Title: Re: MITEL 5634 WIFI HANDSET - TELEWORKER Configuration
Post by: astempien on April 12, 2024, 01:35:29 PM

additional screen shots

Title: Re: MITEL 5634 WIFI HANDSET - TELEWORKER Configuration
Post by: johnp on April 12, 2024, 02:34:32 PM

FWIW, when you crete this, the sip password s an internal value. When adding teleworker, it creates this such that there is a different external name and a complex unknown password.

You can modify the sip teleworker external name and password so that it is the same. If so, I would make sure the internal is not simple.

You have to get into the MBG to make the changeses.