Messages

1

MiVoice Office 250/Mitel 5000 / Re: record-a-call time/length limit?

« on: January 13, 2015, 09:15:08 AM »

Excellent thanks. I thought it would be a per-user setting, but a global setting saves me time

much appreciated.

2

MiVoice Office 250/Mitel 5000 / record-a-call time/length limit?

« on: January 13, 2015, 06:34:52 AM »

Hi all,

We have a few users who like the record-a-call feature. We recently reduced our Exchange attachment limits down to 30mb and now we are finding some record-a-call recordings are not being forwarded as email attachments.

I get all undeliverable reports via email and regularly get messages saying 30:00 minutes of record-a-call was not delivered to the end user because the email is 37mb.

Is there a way to limit the record-a-call feature to only 20 or 25 minutes? I would prefer this over increasing our Exchange limit.

Many thanks.

3

MiVoice Office 250/Mitel 5000 / Re: Best Practices - Scheduled System Reboots

« on: January 09, 2015, 12:56:09 PM »

Ok, thanks. I think this is raising more questions that answers.

I just want to be able to reboot the system without it wiping anything. This all started when I wanted to reboot remotely late at night. I couldn't figure out how to do this remotely. I have always walked up to the unit and pressed the buttons to cycle through the options. Is the equivalent of that available through the System Admin & Diagnostics or DB Programming? I don't really need to schedule a weekly reset, I just want to be able to do it ad-hoc but out of hours (remotely).

It is now clear there is a difference between the wording reboot and reset within the Mitel system. I use these words interchangeably when talking about most IT system, but will be more careful when referring to the 5000.

Thanks.

4

MiVoice Office 250/Mitel 5000 / Re: Best Practices - Scheduled System Reboots

« on: January 09, 2015, 12:12:19 PM »

Thanks to TE and DND for a comprehensive post!

I have set my time and set Saturdays = Yes. Is this enough to have the system reboot every Saturdays? The wording of the other options is ambiguous.

Always Reset On Days Of Week > do I need this enabled also?
Reboot System > do I need this enabled also?

Sorry to ask again, I just feel the wording is not clear enough.

What about 'System Requires Reset'? what does that do?

Kind regards

5

MiVoice Office 250/Mitel 5000 / Re: Mitel Phone Manager

« on: January 09, 2015, 04:47:32 AM »

Are you referring to this software? http://edocs.mitel.com/UG/EN/Phone_Mgr/Mitel%20Phone%20Manager%20User%20Guide.pdf

If so, then we are running version 3 of this and have been for a few years. This was a Xarios (a UK software company) product for many years but looking on their website it has now been removed - I wonder whether Mitel have bought the rights for it. Xarios have removed it from their site and Mitel make no mention of Xarios in the PDF manual above.

Version 4 is redesigned (Windows Metro look and feel). We are still running version 3 and this was largely setup by our resellers - we simply deploy the desktop software. Version 3 is really showing its age now, especially visually. Version 4 looks much neater.

Interestingly, Xarios still have the software available on their FTP site. Although you could download and install it, you'll obviously need a license to actually get any use out of it. Not sure if it installs with a trial license.

ftp://ftp.xarios.com/Software/Phone%20Manager/

Would welcome thoughts and opinions of anyone who has upgraded from v3 to v4.
Thanks

6

MiVoice Office 250/Mitel 5000 / Re: Best Practices - Scheduled System Reboots

« on: January 09, 2015, 04:29:14 AM »

Can I chip in and ask what the process is to set a scheduled backup if we wish? I see from the DB programming options under Major Reset Scheduling (the choice of word "Major" seems a bit over the top if you ask me)

I appreciate some of these options are obvious, but can someone confirm which of the following needs to be changed in order to have the system reboot weekly?

System Requires Reset = No
Scheduled Reset Time = 00:01
Force Reset If Not Idle = No
Sunday = No
...
Saturday = No
Always Reset On Days Of Week = No [red cross]
Reboot System = No

Many thanks

7

MiVoice Office 250/Mitel 5000 / block certain numbers - partly working

« on: October 07, 2014, 07:59:07 AM »

Hi,

One user in particular gets plagued with marketing calls and has started to record the incoming number each time. We have added these to our Mitel 5000 by using a call routing table to direct those known numbers to an application that simply times out and hangs up. All good numbers are captured by the "+" sign at the bottom of the list, and sent to another Call Routing Table.

This appears to be working as the number of calls the user is getting is greatly reduced. I have blocked around 8 numbers, all starting 0743724....

I added a new number to the block CRT last week and now the user just rang me and said she had a call from the exact same number. I checked her Xarios Phone Manger log to confirm. It is definitely the same number. I checked the block is working by adding my own mobile number to this list and dialling in, which hangs up immediately.

Have I missed something? Is there a better way to block numbers?

Thanks.

8

MiVoice Office 250/Mitel 5000 / Re: Mitel Attendant Console - call transfer issue

« on: July 02, 2014, 07:42:18 AM »

Thanks. A very sensible answer. I will feedback to the receptionist and ask her to try that next time. I appreciate the 'cancel transfer' is one of the few active buttons she can press in that situation.

What I find strange however is she gets lots of calls every day, probably around 200 per day, usually to a regular set of the same people. And this issue just happened twice yesterday. I'd like to know what causes it. We used to get this a lot when the system went in so no idea what causes it or what happened for it to go away for so long, only to return yesterday.

I may not be able to answer back until this happens again.

Thanks again.

9

MiVoice Office 250/Mitel 5000 / Mitel Attendant Console - call transfer issue

« on: July 02, 2014, 07:16:55 AM »

Hi,

Our receptionist uses a mix Mitel Attendant Console and a 5330 IP phone. Occasionally she will get this weird problem. The steps are

1. Caller dials reception number
2. Receptionist answers call and says hello etc
3. Caller asks to be transferred to colleague
4. Receptionist transfers call to colleague, but colleague not picking up (normally she waits for 2 rings)
5. Receptionist then wants to speak to caller to ask whether they want to leave a voicemail for colleague, a message with her, or call back another time
6. However, she cannot recall/unhold the caller, who then gets stuck in the phone system. She tries repeatedly hitting 'Call Key 1' on her 5330 and in Mitel AC, but the call will not be released to her.
7. Her only way out is to hang up on the caller.

When this happens, the display of the current call in Mitel AC changes and I'm wondering if anyone has seen this before? It can only be described as the green circle which normally appears next to the active call getting shrunk smaller. Strange! Attached are two screen shots, showing a normal call and the stuck call (notice the green circle is smaller and most of the menu buttons are greyed out)

10

MiVoice Office 250/Mitel 5000 / Re: Mitel UCA app for iPhone/iPad

« on: May 14, 2014, 08:10:17 AM »

Thanks,

Can you also make and receive calls on the mobile app?  Haven't heard of the Mitel MAS before, is that an application running on a server? or an appliance?

11

MiVoice Office 250/Mitel 5000 / Mitel UCA app for iPhone/iPad

« on: May 14, 2014, 07:29:14 AM »

Hi all,

I noticed this app in the app store and think it could be useful for our users. How would we go about getting our Mitel 5000 set up for this? Is it simply a case of forwarding some ports? (I suspect not). We currently use Xarios Phone Manager on users desktops.

Separately, I have question about softphones. Which softphones are compatible with the Mitel 5000? An engineer has given me Inter-tel 8602, but despite installing without issue, it won't run on Windows 8.1 (get a runtime error immediately after launching). We have some Mac's out in the field, so would be interested in softphones that work on Mac too.

What are others using? And what additional licenses are required, if at all?

Thanks

12

MiVoice Office 250/Mitel 5000 / Re: disable dialing in to pickup voicemail

« on: April 30, 2014, 04:44:10 AM »

Hi,

Thanks for the answer. I couldn't see an obvious flag or setting to block someone hitting * and going to subscriber access. Reassuring to hear the 5000 is not natively setup to dial out again from voicemail.

Thanks.

13

MiVoice Office 250/Mitel 5000 / disable dialing in to pickup voicemail

« on: April 29, 2014, 06:24:55 AM »

Hi,

Is it possible to disable the feature where someone can dial in from outside and listen to their voicemails? is this configurable on a per-user or system-wide basis?

Also, a phone engineer once told me some systems allow people to dial out again from their voicemail. This used to be a scam where the voicemail would get hacked and the hacker would dial out to a premium rate number. Is this possible with the 5000?

Thanks

14

MiVoice Office 250/Mitel 5000 / Re: voicemail "please speak louder" message

« on: March 27, 2014, 10:10:20 AM »

Thanks, TE.

All the Mailbox settings are set to No, with the exception of Mailbox Initialised. As you say, it may not be configurable.

Thanks anyway.

15

MiVoice Office 250/Mitel 5000 / Re: voicemail "please speak louder" message

« on: March 27, 2014, 08:57:09 AM »

Thanks TE,

Can you explain what ANI is?

Also, when I look at a mailbox, the option slightly different to as you describe. "Deliver Hangup Message (When CLI is available)". This is set to NO on all mailboxes.

Thanks.