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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: achri332 on November 14, 2023, 04:13:17 PM

Title: Cordless Handset Mic Issue
Post by: achri332 on November 14, 2023, 04:13:17 PM

I have two of these cordless handset units, one on a 5340, and one on a 5360. Intermittently one will lose mic audio and it requires re-pairing and restarting the phone then it will work for a while. I just got another to be able to have one to swap in and out for testing and it seems to do similar. However when brushing the mic I can hear the loopback echo on the handset so the mic does work, but I don't hear the audio on the phone I've called to test with.

Anything to test, check, thoughts, ideas?

Title: Re: Cordless Handset Mic Issue
Post by: Tech Electronics on November 20, 2023, 10:34:32 PM

Achri332,

It sounds like you need to replace them with a new handset or module.

Thanks,

TE

Title: Re: Cordless Handset Mic Issue
Post by: achri332 on December 08, 2023, 01:01:07 PM

I'll try a new module, the handset should be good it was new old stock.

Title: Re: Cordless Handset Mic Issue
Post by: acejavelin on December 08, 2023, 01:46:45 PM

Hopefully you have some in stock... these are wireless handset kits are getting hard to find and ridiculously expensive.

Title: Re: Cordless Handset Mic Issue
Post by: achri332 on December 21, 2023, 02:50:48 PM

I do luckily. Though I figured out the issue, for anyone else in the future, the extension I borrowed from an unused location's handset was set to NAT being offsite, which resulted in one way audio. Once I swapped it back to Native it was fine. I would've figured this out faster had I immediately tested it with a wired handset.