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Mitel Forums => Shoretel - MiVoice Connect => Topic started by: pschu on September 29, 2023, 08:41:15 AM

Title: Mitel 6970 not registering in Small Business Edition 100
Post by: pschu on September 29, 2023, 08:41:15 AM

Hi everyone!
I have several Mitel 6970 conference room phones but they will not register in my Mitel Small Business Edition 100 Build:22.24.1500.0
I am able to get them up as sip only devices but then they are missing my corporate address book as well as other features. I do have some Mitel 6940's that work just fine so i don't know what i am missing with these 6970's. Any suggestions would be appreciated!

Thanks

Title: Re: Mitel 6970 not registering in Small Business Edition 100
Post by: lundah on September 29, 2023, 09:03:41 AM

I've never heard of the SBE, so I'm going to assume that's a MiVoice Connect product. In which case, you'd have to run the phone in SIP mode as the Connect platform doesn't support MiNET.

Title: Re: Mitel 6970 not registering in Small Business Edition 100
Post by: pschu on October 05, 2023, 10:41:08 AM

Its on Prem and the interface is called Mitel Connect Director. Do you know how to get the address book to load on a 6970 or is that not possible on a sip only device?

Title: Re: Mitel 6970 not registering in Small Business Edition 100
Post by: lundah on October 05, 2023, 01:39:55 PM

I don