Topics

1

Aastra - MiVoice Office 400 and MiVoice MX-One / Data backup failed in Lim 1 ( Mxone 6.xx)

« on: March 12, 2024, 08:24:50 AM »

Hi
when i execute data_backup command , i get error Failed in Lim 1

Regards
Ab
9004687522

2

Mitel MiVoice Business/MCD/3300 / AX controller upgraded to ver 10.00 , 24 ONSP card not showing in modules

« on: December 12, 2023, 04:47:29 AM »

Hi
we upgraded the AX controller to version 10.0 , initially the 24 ONSP card detected , now we cant see any 24 ONSP card in the module

Regards

3

Mitel MiVoice Business/MCD/3300 / MiVB upgrade from Ax ver 6.0 GA to ver 10.0

« on: December 06, 2023, 11:22:34 AM »

Hi
we have received new AX controller card and new Flash 16 gb with preloaded ver 9.4 .
we removed the existing controller and flash and replaced with new set
we get error " cannot boot " on console login

Please sugget

Warm Regards
Abu Shaikh
+919004687522

4

Mitel MiVoice Business/MCD/3300 / MIVB - 69xx ip phone getting error while downloading contact from AD

« on: July 25, 2023, 11:50:10 PM »

Hi
Customer is using MiVB  with MiCollab.

We have configured LDAP Client configuration on MiVB for external directory .

We are getting message in maintenance log "LDAP Client Successfully connected to ldap://10.x.1x.xx:389"

But we are unable to search external contacts on Mitel 69xx phone.

69xx Phone display -> Directory import failed. Attached snap shot.

Kindly suggest.

5

Aastra - MiVoice Office 400 and MiVoice MX-One / intermittent call on SIP trunk - Mxone to Mxone

« on: May 15, 2023, 08:44:34 AM »

Hi
this symptom is intermittent
Mxone A and MXone B are connected on pvt sip trunk

intermittently Mxone A Sip user gets line busy anonymous on display and call trace on the user shows " State is : BSYMES ( Busy Message ) No Scp connected .

Regards
9004687522

6

Mitel Software Applications / no audio on micollab teleworker softclient - MIVB , MBG

« on: April 14, 2023, 07:08:22 AM »

Hi
we have installed MIVB , Micollab , MBG . the Micollab client is working fine on internal customer network

but there is no audio both ways when connected from public network ( teleworker )

in pcap trace we dont get rtp packets

7

Aastra - MiVoice Office 400 and MiVoice MX-One / 480 temporarily unavailable on Mitel sip phone ( in wireshark trace )

« on: December 17, 2022, 02:15:29 AM »

Mitel 6863i phone registered with Mxone . the phone display is normal , but any incoming call
Summary:   Mitel 6863i phones is idle when user is dialing any extension number user gets blank tone.
Details:   All sip phones Mitel and third party sip phones are responding intermediately with extension not been able to dial any other extension.

While dialing it give a blank tone, It will start working randomly once received a call from another extension.

Analog phones in the same system works fine.

Also we have take a capture of 6863i phone (Pcap file) call scenario tested while capture are mentioned below: and in wireshark trace it shows "

8

Aastra - MiVoice Office 400 and MiVoice MX-One / MD110 connected with audiocodes on a normal pri connection

« on: December 09, 2022, 12:29:15 PM »

Hi
we have connected Md110 with audiocodes on an E1 connectivity and configured as a normal pri route

the call from MD110 to audiocodes is sucessfull  , but call from audiocodes to Md110 is not successfull

Warm regards

9

Aastra - MiVoice Office 400 and MiVoice MX-One / A470 sip trunk with unify X8 one way speech

« on: October 12, 2022, 03:43:34 AM »

Hi
we have connected A470 with unify X8 on sip trunk

the speech from unify to mitel is ok

but there is no audio from mitel to unify

10

Aastra - MiVoice Office 400 and MiVoice MX-One / Active Directory integration with Mivoice office 400 and Open interface platform

« on: September 09, 2022, 08:12:46 AM »

Hi
has anyone tested AD integration successfully with A470 or with OIP

11

Aastra - MiVoice Office 400 and MiVoice MX-One / A470 with 6863i - conference not working with digit "3"

« on: September 07, 2022, 07:57:53 AM »

Hi
has anyone tested A470 with 6863i for conference feature using digit "3"

it is not working in my setup

12

Aastra - MiVoice Office 400 and MiVoice MX-One / how to load license in A470 6.3 installed on Hyper-V

« on: August 31, 2022, 05:52:50 AM »

Hi
Please share the procedure to load license in A470 6.3 installed on Hyper V
we followed the document but we are not able to load license

13

Aastra - MiVoice Office 400 and MiVoice MX-One / Mx7.xx - can we make program changes in multilim scenarion if any lim fails

« on: July 25, 2022, 06:38:22 AM »

Hi
in Mxone 7.xx multilim scenario . can we make programing changes if any one lim fails or is isolated

Warm Regards

14

Aastra - MiVoice Office 400 and MiVoice MX-One / Mxone 7.3 Qsig with IRIS IVDX

« on: July 16, 2022, 11:39:38 AM »

Hi
we have interconnected Mxone 7.3 Qsig with IRIS IVDX

for first 15 channels the call and speech is ok between Mxone and Iris ivdx

in next 15 channels the call is established but there is no speech , ( both ways )

any suggestions

Warm Regards

15

Aastra - MiVoice Office 400 and MiVoice MX-One / Mivoice A470 with Airtel Sip Trunking

« on: June 01, 2022, 12:43:23 PM »

Hi we have setting up Airtel sip trunking with Mivoice 470 without MBG

we are unable to register successfully with airtel . we logged call with Mitel and below is the response , has anyone interfaced mivoice A470 with Airtel service provider sip trunking


_________________________________________________ __________
Thanks for the trace.
I can see that the MiVo400 is using the correct source port (5060) based on the config you supplied and the actual trace.

We are sending from 5060 and expecting responses on this port:

11:36:29.872: SIP: >> 10.232.146.148:5060 :UDP MT: REGISTER sip:ims.airtel.in
REGISTER sip:ims.airtel.in SIP/2.0
Via: SIP/2.0/UDP 172.27.87.4:5060;branch=z9hG4bK_AI2022May313629870+912241815000239;rport
Contact: ;expires=3600

We can see from the telco response that they are actually seeing messages on port 65476 as this is signalled in the 'rport':

11:36:30.384: SIP: << 10.232.146.148:5060 :UDP MT: 403 Forbidden
SIP/2.0 403 Forbidden
Via: SIP/2.0/UDP 172.27.87.4:5060;branch=z9hG4bK_AI2022May31363071+912241815000240;rport=65476.
You will need to check network devices between the MiVo400 and the telco (routers, firewalls, etc) to determine where the port is being changed.
I suggest you get a network trace at the nearest router and verify the SIP signalling at that point is using the correct port.

Regards