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Messages - rjones

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Good morning,

I'm hoping that someone here can assist with an issue I'm seeing on one of our 470s.

Recently I setup an auto-attendant on this PBX, and since then outbound calls have been showing as 'anonymous' on the receivers end.

I have the number I wish to display in 'Routing > Trunk groups > CLIP > CLIP Number'. It's set to create CLIP number automatically and is on NPI E.164.

In one of the user accounts under 'Other settings > CLIP' it's set to create CLIP automatically and is showing a greyed out 'unknown' for the NPI and TON fields with no number entered for CLIP Number.

Am I missing something here?

Kind Regards


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