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MiVoice Office 250/Mitel 5000 / 5000 - Hunt Groups, Call Forwarding to VM assistance needed
« on: September 20, 2017, 10:24:11 AM »
First post here.
My company has 1 main phone number and a total of 5 lines.
Here’s the scenario:
1) Call comes in on lines 1-5 (each with their own phone number)
2) If line 1 is occupied, it rings line 2. If lines 1 & 2 are occupied, it rings line 3, etc.
3) Call rings all phones (x1000, x1001, … ,x1015, x1016) all at the same time unless phone is occupied
4) If not answered in 22 seconds it is deposited into general office voicemail (which I will need to set up to replace the POTS AT&T machine from the dinosaur age)
I was thrown into the role of solving our issues (call’s not being sent to our voicemail if not answered) with very little knowledge of the system, however, I’m a quick learner and pick up on things fast.
Can someone offer assistance with helping me set this up?
Thank you.
My company has 1 main phone number and a total of 5 lines.
Here’s the scenario:
1) Call comes in on lines 1-5 (each with their own phone number)
2) If line 1 is occupied, it rings line 2. If lines 1 & 2 are occupied, it rings line 3, etc.
3) Call rings all phones (x1000, x1001, … ,x1015, x1016) all at the same time unless phone is occupied
4) If not answered in 22 seconds it is deposited into general office voicemail (which I will need to set up to replace the POTS AT&T machine from the dinosaur age)
I was thrown into the role of solving our issues (call’s not being sent to our voicemail if not answered) with very little knowledge of the system, however, I’m a quick learner and pick up on things fast.
Can someone offer assistance with helping me set this up?
Thank you.