Messages

46

MiVoice Office 250/Mitel 5000 / Re: Intermitten vm to email issue

« on: October 05, 2018, 10:38:13 AM »

They called last week and said nobody was getting vm to email. So we changed the email password and it connects and sends emails.

Then I got the message from them that "some of their people" aren't getting messages on Tuesday afternoon.

No clear idea when it's happening and all of my test vm to email work.
Even looking at the logs I see only a few failures on random accounts, some on the same account in the middle of the day when all the other messages work properly.

Seems to be random times of the day. Or I am just not getting enough data to prove when it's happening.

47

MiVoice Office 250/Mitel 5000 / Intermitten vm to email issue

« on: October 03, 2018, 10:26:25 AM »

I have a client running 6.1.3.28
They are having some vm to email that are not coming though.
I found an example of two vm that were sent back to back and the second one didn't work. Can someone point me in the direction of what might be causing this?

Here is a copy of what I found. I have removed the email addresses.
Sep 27 09:22:22 ________ exim[27353]: 1g5XBF-000778-KK => client email address R=smarthost T=remote_smtp H=gmail-smtp-msa.l.google.com [108.177.112.108] X=TLSv1:AES128-SHA:128 C="250 2.0.0 OK 1538058143 o8-v6sm701167ioh.56 - gsmtp"
Sep 27 09:22:22 ___________ exim[27353]: 1g5XBF-000778-KK Completed

Sep 27 09:27:56 ________ exim[27370]: 1g5XGm-00077S-QH <= SMTP email address U=root P=local S=30431 T="[0:02] Message for MB 234 from a caller at Phone number"

Sep 27 09:28:09 ________ exim[27373]: 1g5XGm-00077S-QH ** client email address R=smarthost T=remote_smtp: SMTP error from remote mail server after MAIL FROM:<SMTP email address> SIZE=31962: host gmail-smtp-msa.l.google.com [74.125.124.109]: 530-5.5.1 Authentication Required. Learn more at\n530 5.5.1  https://support.google.com/mail/?p=WantAuthError f15-v6sm1975399ita.24 - gsmtp

48

MiVoice Office 250/Mitel 5000 / Re: Mitel 250 - VM not working before 'active hours'

« on: September 17, 2018, 01:47:45 PM »

Check the programming to see if a STAR is setup and where it goes at night. Usually this will be the default program.

49

MiVoice Office 250/Mitel 5000 / Re: Mitel 250 System Programming Check List

« on: September 17, 2018, 01:46:18 PM »

I have one and will try to attach it here.

50

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Paging...Tone?

« on: September 10, 2018, 12:48:00 PM »

The other option you could consider would be getting some external paging device. I forget the name of them off hand.
You would call that extension and record your page. Then the device would send out the page with a warning tone.

This would of course require purchasing a device and SIP license and the time to configure it.

51

MiVoice Office 250/Mitel 5000 / Cloud CRM

« on: September 10, 2018, 12:16:23 PM »

Has anyone made a cloud based CRM work with the 250?
I am not sure where to even start with that

52

MiVoice Office 250/Mitel 5000 / Gold Vision CRM

« on: August 31, 2018, 11:09:11 AM »

I have a customer that just had a Gold Vision CRM installed this week. The cloud based version.
Now they are asking to connect it to the 250.

the 250 is running version 6.2.3.57

Does anyone know what is required to make this work?

I assume we will need the oai license and some kind of port forwarding.

My experience with call control is limited to the Phone Manager onsite, so this is new territory.

53

Mitel MiVoice Business/MCD/3300 / Remote ACD User disconnected

« on: May 28, 2018, 01:31:18 PM »

I have a customer running software load 13.2.1.27
They have CCD setup and have a couple remote users in different cities.

One phone has been disconnecting and saying "Please wait" on the display for a few minutes.
Then it logs back in and puts them at the bottom of the queue.
This is not good for commission sales people.

Any idea what would cause this sort of thing?

54

Mitel MiVoice Business/MCD/3300 / Extrernal IP change

« on: May 17, 2018, 01:00:18 PM »

I have a customer that is switching HSI providers and is getting a new IP.
They have a MiCollab and the 3300 and a couple Remote phones.
I just want to be clear so I don't take them out of service.

Where are the places I need to change the IP?

55

MiVoice Office 250/Mitel 5000 / Re: 5320 voicemail keeps disconnecting

« on: May 16, 2018, 11:10:15 AM »

I suggest to go to their phone and see what exactly they are doing. How are they accessing the voicemails?
Exactly how long does the message play before the call drops?

56

Mitel MiVoice Business/MCD/3300 / Random handsfree and no headset on 5324

« on: May 15, 2018, 11:43:33 AM »

I have a client running version 11.0.2.19 on a CX-II 512MB RAM. I am not yet the vendor of record.

Four months ago there was a phone randomly going to handsfree so we switched it out for one that was unused in another office.
Two months ago the reception phone was doing the same thing so I replaced it with one from my spares pile.
Yesterday I got a message that another phone just started doing the same thing.

This is starting to look like a trend to me. These have all been 5324 phones.

Any idea what would cause this issue?

57

MiVoice Office 250/Mitel 5000 / Re: Mitel 250 internal DHCP fails after power loss

« on: May 15, 2018, 11:16:23 AM »

I would also suggest getting a UPS and pluggin in the USB so the system shuts down properly

58

MiVoice Office 250/Mitel 5000 / Re: Strange firmware 5340

« on: May 11, 2018, 01:42:37 PM »

I guess that was a test for my attention to detail.

Thank you! That was bothering me for a while.
The phone with the older version is not e

59

MiVoice Office 250/Mitel 5000 / Strange firmware 5340

« on: May 11, 2018, 12:23:28 PM »

I have 2 5340 running on my system.
1 has version 06.03.03.06 the other has 06.05.00.08

My system is a 6.2.5.80

It doesn't seem to have any issues
Any idea why they would have different version?

60

MiVoice Office 250/Mitel 5000 / Re: When admin puts phone on DND or night mode system doesnt ring the next phones

« on: May 10, 2018, 02:25:48 PM »

Are your calls set to go the that extension first or to a huntgroup first?